Community Manager

Posted 8 Days Ago
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Rio Rancho, NM, USA
In-Office
Junior
Information Technology
The Role
Oversee daily operations of a 301-unit apartment community, including policy compliance, onsite staff and vendor supervision, legal and financial deadlines, profitability, cost control, and operating budgets. Manage resident concerns and maintain high customer service standards. Support advertising, marketing, leasing, community promotion, and competitive market awareness while coordinating maintenance personnel and contractors.
Summary Generated by Built In

About the Community: The Links at High Resort is a 301-unit apartment community, located in Rio Rancho, NM. Residents at this community have access to top-tier amenities, including two resort-style swimming pools, a fully equipped 24-hour fitness center, a dog park, and BBQ picnic areas perfect for outdoor gatherings.

About the Role: Northland is seeking a dedicated Community Manager to oversee day-to-day operations at the community. The Community Manager will monitor and enforce compliance with all company policies and procedures, provide supervision of onsite staff and vendors, and adhere to deadlines on legal or financial responsibilities of the community. In addition, the Community Manager will be responsible for profitability, cost control, and maintaining the operating budget.

Northland's management team always maintains the highest level of professionalism and customer service when working with our residents, vendors, and guests. As part of our promise to deliver a top-tier experience to our residents, the Community Manager will be expected to proactively manage any concerns escalated to management as we strive to provide the best living experience at our communities.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Minimum of 2 years of experience in multifamily property management is required. Previous experience overseeing direct reports, including maintenance personnel and contractors, is preferred.
  • Strong organizational, communication, and customer service skills.
  • Proven ability to multitask, prioritize, and meet deadlines effectively.
  • Proficient in strategic advertising, marketing, leasing, and community promotion, with awareness of competitive market trends.
  • Prior experience with Yardi or other property management software strongly preferred; proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) required.

Physical Requirements:

  • Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
  • Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
  • Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

  • Competitive Bonus Structure
  • 401(k) + Company Match
  • Medical, Dental, & Vision Insurance
  • Generous PTO (including birthdays & well-being time)
  • Employee Apartment Discounts
  • Employee Assistance Program
  • Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.

Skills Required

  • At least 2 years of multifamily property management experience
  • Strong organizational, communication, and customer service skills
  • Ability to multitask, prioritize, and meet deadlines effectively
  • Proficiency in strategic advertising, marketing, leasing, and community promotion
  • Awareness of competitive market trends
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
  • Experience overseeing direct reports, maintenance personnel, and contractors
  • Experience with Yardi or other property management software
  • Ability to perform physical duties including standing, walking, sitting, climbing, bending, squatting, and lifting up to 50 pounds
  • Ability to work indoors and outdoors in all weather conditions
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The Company
650 Employees

What We Do

Northland Communications is the leading provider of high-speed fiber broadband internet and business communications in Central New York. Serving areas including Syracuse, Utica, Oneida, and Rome, the company offers reliable phone and internet services with a focus on digital transformation. They are dedicated to supporting local businesses with tailored communication solutions and a high-uptime fiber network.

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