Community Manager

Company: Caliber Living
Position: Community Manager
Location: Jacksonville, AL
Community: Ivy Row at Jacksonville
Job Status: Full-time
Job Type: Exempt / Salaried
Compensation: $50K - $52K per year
Reports to: Regional Manager
Amount of Travel Required: 10 - 25%
Positions Supervised: Service Manager, Community Assistants

POSITION SUMMARY

The Community Manager is fully accountable for all property operations for a student housing community. Leadership ability is a must, as the Community Manager is the leader of the site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operational expenses while maintaining a quality product.

UNIVERSAL COMPETENCIES

SERVICE

• Initiative: Maintains a proactive and positive mindset; is goal-oriented and knows how to get results.

• Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.
• Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.

INTEGRITY

• Professionalism: Demonstrates ethical behavior and honesty at all times.

• Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
• Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know.

TEAMWORK

• Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
• Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

RESPECT

• Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.

• Communication: Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
• Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

FINANCIAL RESPONSIBILITY

• Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
• Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
• Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns

FUN

• Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
• Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

Relations:

• Manages all on-site employees, including giving timely, constructive feedback and positive encouragement.
• Motivate the office and maintenance staff and give consistent verbal and written feedback. Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval.
• Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete).
• Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management.
• Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
• Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions.
• Has read and understands the Caliber Living New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates.
• Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place.

Relations and Education:

• Communicate clearly to residents and in a consistent manner.
• Respond to resident requests and concerns in a timely, professional manner.
• Read and/or listen to resident requests/complaints in a calm, respectful, and open manner.
• Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to Caliber policy.
• Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
• Attend and assist in resident activities and functions after hours and weekends, as needed.
• Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances.
• Ensure that all rents are collected and posted and processed/deposited on a daily basis.
• Oversee all accounting transactions. Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times.

Evaluations:

• Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents.
• Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor.
• Responsible for office operations, quality curb appeal, office and model cleanliness.
• Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property.
• Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary.
• Seeks supervisor or ownership’s approval before approving employee overtime.
• Approval of timesheets and overtime by the 10am Monday morning deadline.
• Ensures employees have completed their time card approvals.
• Limits and monitors employee missed punches and disciplines chronic offenders.
• Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock.
• Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll.
• Must maintain all records in a complete and organized manner as described throughout the Caliber P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
• Consistently review all leasing performance and paperwork.
• Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO.

Compliance:

• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Fully implement and enforce all policies and procedures as outlined in the Caliber Policy and Procedures Manuals. Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner.
• Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants.

POSITION QUALIFICATIONS

Education

High school degree required, college degree preferred.

Experience

Four years prior experience in property management or in a related industry preferred with a minimum of two years in a supervisory role. Student Housing experience preferred.

SKILLS & ABILITIES

Computer Skills

Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata®. Basic typing skills and knowledge of computers. Use of the company’s payroll system is required. Prior HRIS experience a plus.

Certificates & Licenses

Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. CPM®, ARM® designation preferred. Ability to earn future designations as required by Industry standards.

Other Requirements

Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. Bilingual abilities (written and verbal) may be required based on specific needs of property. Basic understanding of Landlord/Tenant laws and application, familiarity with local Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles.