Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
Job DescriptionThe Community Manager is responsible for fostering and growing an engaged player community through executing the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating impactful community content to engage and inform, and driving player feedback within the organisation. Community Managers work closely with Community Development, Social Media, Production, and Marketing teams to drive player engagement, share actionable feedback, and strengthen the relationship between players and the brand.
- Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer and broader brand team for your specific brand(s).
- Create player-facing resources and engaging digital content
- Interface with internal production resources to produce assets required to support content deliverables.
- Help develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
- Assess and report on the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
- Devise and manage contests and other events and facilitate the fulfillment of prize delivery when necessary.
- Develop initiatives that encourage user-generated content and strengthen player loyalty.
- Work closely with Community Developers, Social Media Managers, Marketing, Production, Customer Support, and Game Development teams to ensure alignment on priorities and messaging.
Be passionate about gaming, highly skilled in digital communication, and experienced in managing online communities across a variety of platforms. Possess a strong understanding of live-service games, social media trends, content creation, and community engagement best practices.
EXPERIENCE:
- 2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.
- Proven experience managing and moderating online communities in digital environments.
- Experience using community and social media management tools, such as Discord, Reddit, Sprinklr, Hootsuite, Sprout Social, or similar platforms.
- Strong knowledge of social media platforms, content trends, and community-building best practices, particularly on Discord, TikTok, Instagram, X, YouTube, and Twitch.
- Excellent written and verbal communication skills, with the ability to adapt tone and messaging for different audiences.
- Experience working in a fast-paced, cross-functional, and globally distributed environment.
PREFERRED QUALIFICATIONS
- Experience within the video game, entertainment, or digital media industry.
- Knowledge of live-service games and community lifecycle management.
- Experience supporting influencer, creator, or ambassador programs.
- Familiarity with video editing and multimedia content production.
- Experience managing crisis communications or high-volume online communities.
Skills Required
- 2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.
- Proven experience managing and moderating online communities in digital environments.
- Experience using community and social media management tools (Discord, Reddit, Sprinklr, Hootsuite, Sprout Social) or similar platforms.
- Strong knowledge of social media platforms, content trends, and community-building best practices, particularly on Discord, TikTok, Instagram, X, YouTube, and Twitch.
- Excellent written and verbal communication skills, with the ability to adapt tone and messaging for different audiences.
- Experience working in a fast-paced, cross-functional, and globally distributed environment.
- Experience within the video game, entertainment, or digital media industry.
- Knowledge of live-service games and community lifecycle management.
- Experience supporting influencer, creator, or ambassador programs.
- Familiarity with video editing and multimedia content production.
- Experience managing crisis communications or high-volume online communities.
Ubisoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubisoft and has not been reviewed or approved by Ubisoft.
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Healthcare Strength — Health coverage in the U.S. includes medical, dental, and vision options with HSA funding to cover the deductible, plus access to One Medical and a mental‑health program. Several studios also provide telemedicine and, in some regions, on‑site clinic services.
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Leave & Time Off Breadth — Time off includes paid vacation, holidays, wellness time, volunteer PTO, and a sabbatical available after five years in the U.S. Canadian studios highlight six weeks of vacation and additional local days tied to occasions or seasonal reduced hours.
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Parental & Family Support — Enhanced parental leave with salary top‑ups is emphasized in multiple regions, including Canada. In the U.S., a travel‑expense program supports access to reproductive healthcare when services are out of state.
Ubisoft Insights
What We Do
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
