Reports To: Regional Vice President
Location: The Summit at Queens College, Flushing, NY
Compensation: $80,000-$87,000 per year, staff apartment and competitive benefits package
FLSA Status: Exempt
Summary:
The position serves as the on-site leader for residential housing operations at The Summit at Queens College in Flushing, NY. This role requires strong leadership, operational expertise, and interpersonal skills to support staff and residents while maintaining an efficient, fiscally sound operation. This is a full-time, live-on, in-person position with housing provided.
Essential Duties and Responsibilities:
- Oversight of all site operations including facilities maintenance and business operation
- Development and management of operating budget and long-term capital plan
- Supervision and human resource functions of all site employees
- Planning of execution of marketing and leasing efforts
- Management of all residence life functions including community engagement and conduc
- Primary contact person for campus clients
Responsibility Details:
Facilities and Maintenance:
- Community Manage will ensure execution of daily facilities maintenance, preventative maintenance, and housekeeping.
- Identify vendors and negotiate contracts for services provided
- Manage annual turn of units between contracts including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move in.
- Works directly with maintenance staff to ensure completion of work orders in a timely manner.
- Plan and oversee capital projects and renovations.
Marketing and Leasing:
- Community Manage will coordinate leasing and marketing initiatives, which includes the development and execution of a marketing plan and leasing timeline, in collaboration with the College.
- Updates and maintains the site website and all digital and print marketing materials.
- Participates in various recruitment events to market the residential community to prospective residents.
Operations:
- Community Manager will provide fiscal oversight by managing the operating and capital budgets which includes developing annual budget proposals, presenting budgets to the institution for approval.
- Ensures all expenditures fall within budget expectations.
- Plans for unexpected expenses.
- Tracks and approving expenditures accounts payable functions.
- Submits monthly budget variance explanations.
- Communicates with COCM accountant staff
- Oversees accounts payable and accounts receivable functions for the site.
Residence Life:
- Will guide the development and execution of residential life curriculum and student programing within the residential community.
- Serve as housing appeals conduct officer and maintain records.
- Will participate in afterhours on call emergency response rotation.
Other Duties:
- Community Manage requires a regular workday with additional responsibilities in the evenings and weekends as needed.
- Participates in after hours on call emergency response rotation.
- Other duties as assigned.
Qualifications
An ideal candidate will have strong experience in financial reporting, facilities management/maintenance and capital planning, marketing (print, online, social media and events), managing housing contracts/assignments, accounts receivables/payables and feels comfortable and is fluid in social media platforms. Has excellent verbal and written communication skills to interact with campus partners, students, staff, families, and community members are needed. Effective time management, attention to detail, and the ability to manage competing priorities will be necessary for success too.
Minimum Qualifications:
- Bachelor’s degree required.
- 5 or more years of experience in student housing at a college or university, or equivalent field
- Experience in facilities management or asset management including management of operating and capital budgets.
- Supervision of full-time employees
- Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
- Proficiency with Microsoft Office and student housing management software.
- Ability to operate standard office equipment (e.g., copier, computer, telephone).
- Experience supervising full-time staff.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and competing priorities in a dynamic environment.
- Ability to live on-site and serve on-call rotation
- Ability to lift and/or move up to 35 pounds.
Preferred Qualifications:
- Master's degree in Student Personnel, Higher Education or Business or a related field of study.
- Demonstrated understanding and strong commitment to cultural diversity. Experience in an urban/metropolitan University setting.
- Experience with Summer Conference housing preferred.
- 5 or more years of experience in Housing/Residence Life at a College or University.
- Experience working with undergraduate student populations in an on-campus housing environment.
- Experience in occupancy management, facilities management or asset management including management of operating and capital budgets.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.
The physical demands outlined below are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to assist individuals with disabilities in performing these functions.
While performing the duties of this job, the employee is regularly required to sit, use hands for tasks such as gripping, handling, or feeling, and to communicate through speaking or hearing. The employee will frequently walk, climb stairs, and reach with arms. Occasional requirements include standing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities necessary for this role include both close and distance vision. Reasonable accommodations may be provided to support individuals with disabilities in performing these essential functions.
This is not an employment contract.
Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.
Skills Required
- Bachelor's degree
- Five or more years of experience in student housing at a college or university, or an equivalent field
- Experience in facilities management or asset management, including operating and capital budgets
- Experience supervising full-time employees
- Strong communication and interpersonal skills with students, staff, and campus partners
- Proficiency with Microsoft Office and student housing management software
- Ability to operate standard office equipment
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and competing priorities
- Ability to live on-site and participate in an on-call rotation
- Ability to lift or move up to 35 pounds
- Master's degree in Student Personnel, Higher Education, Business, or a related field
- Understanding of and commitment to cultural diversity
- Experience in an urban or metropolitan university setting
- Experience with summer conference housing
- Five or more years of experience in housing or residence life at a college or university
- Experience with undergraduate student populations in an on-campus housing environment
- Experience in occupancy management, facilities management, or asset management, including operating and capital budgets
What We Do
COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities. Their student housing professionals are dedicated to helping their partners leverage campus housing to do greater things: recruit and retain students, and enhance student success and satisfaction. COCM's operational agreements vary from turn-key arrangements in which they have responsibility for all aspects of managing a community, to those in which COCM is responsible for only one or more roles. These roles may include facilities maintenance, accounting and financial reporting, custodial, capital planning, marketing and leasing, and/or residence life. Recently recognized as the leading provider of on-campus, third-party management services by Student Housing Business magazine, COCM’s current portfolio serves over 35,000 students on over 35 campuses across the United States. The team of student housing professionals at COCM also offers a consulting service called, "Fresh Eyes," an affordable and efficient (3 consecutive days) service to help universities align their housing programs (and the related student services) with enrollment management goals. Fresh Eyes can also serve as a valuable resource to architects and master planners who focus on student housing or for which student housing is a component of their master planning services.
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