FIGS is looking for a Community Manager to help grow and strengthen our healthcare professional community across Canada and international markets. The ideal candidate is an experienced marketing professional that loves making new connections, is familiar with global social media and influencer marketing, and enjoys helping companies build something from the ground up. You are organized, have excellent follow-through, and an ability to anticipate needs. Most importantly, you care!
What You'll Do:- Manage and craft the community strategy across the Canada and international markets, supporting 100+ healthcare professional ambassadors globally that act as a FIGS brand microphone.
- Help support strategic community segmentation efforts, with goal-setting by segment.
- Manage the ideation and execution of product launches, 360 campaigns, small-scale events, and other brand initiatives with ambassadors on a global scale, including integration into campaigns/casting, event community management, gifting, sampling & engagement, and UGC creation.
- Actively manage the scouting and recruiting of new ambassadors across the Canada and international markets, while deepening existing brand ambassador relationships.
- Help implement clear processes for the FIGS Awesome Humans Ambassador program.
- Manage the day-to-day, while anticipating personal surprises and delights that feel unique to each community member—this is our community's "secret sauce"!
- Report on influencer marketing campaigns, including EMV and impressions by segment. Effectively use data to improve our efforts.
- Consistently be looking for ways to help FIGS serve those who serve others!
- 6+ years background in social media and ambassador/influencer marketing and management.
- Ability to travel up to 2x per month throughout Canada.
- Experience with reporting on influencer marketing campaigns and related efforts on an international basis.
- Experience executing contracts internally and externally, especially with a global perspective.
- Experience communicating clearly and effectively via email, phone, and social media.
- Experience representing a brand, communicating values and value propositions.
- A self-starter that acts like an owner. They're self-motivated, highly proactive, and demonstrate an ability to work autonomously, anticipating the needs of the projects assigned to them.
- A people person who is able to build and maintain relationships that are both friendly and allow for a mutually beneficial relationship that lasts across Canada, and international communities.
- Someone who is familiar with social media and influencer marketing. They stay on top of social media trends and the influencer marketing industry worldwide and want to innovate within it.
- Curiosity for discovering influencers and building relationships across North America and globally.
- Someone who understands the need to make a really good impression on the people they work with, no matter where they are located.
- A problem solver. They're adept at creative problem solving, are extremely resourceful, and organized.
- Someone who can work on multiple projects at once and be flexible when timelines and priorities shift.
- Someone who has a positive attitude, excellent work ethic, and strong interpersonal skills. They're not afraid to get gritty, roll up their sleeves, and do what needs to be done.
FIGS Compensation and Benefits
Pay Range
- At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $95,000 - $110,000 annually. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
Additional Compensation and Benefits
- Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus: This position is eligible to participate in the FIGS annual bonus program
- Other compensation and benefits offered include:
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
*Benefits eligibility is determined by hour requirements and length of service
A little bit about us…
FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.
Skills Required
- 6+ years background in social media and ambassador/influencer marketing and management
- Ability to travel up to 2x per month throughout Canada
- Experience with reporting on influencer marketing campaigns and related efforts on an international basis (EMV, impressions)
- Experience executing contracts internally and externally with a global perspective
- Experience communicating clearly and effectively via email, phone, and social media
- Experience representing a brand and communicating values and value propositions
- Proven ability to scout, recruit, and deepen relationships with brand ambassadors and influencers
- Strong organizational skills, project management, and ability to manage multiple projects and shifting priorities
- Self-starter who is proactive, autonomous, and acts like an owner
- Excellent interpersonal skills and ability to build long-term, mutually beneficial relationships
- Familiarity with global social media trends and influencer marketing best practices
- Problem-solving skills, resourcefulness, and attention to detail
What We Do
FIGS is dedicated to improving the lives of healthcare professionals by creating innovative, comfortable and functional medical apparel. We are committed to helping this growing, global community of professionals, whom we refer to as Awesome Humans, look, feel and perform at their best - 24/7, 365 days a year. FIGS is the first digitally native, direct-to-consumer company in the industry and has revolutionized the scrubs market. Giving back is ingrained into everything we do. Through our Threads for Threads initiative, we’ve donated hundreds of thousands of scrubs to healthcare providers in need around the world as well as contributed financially to healthcare providers and the organizations that serve them.
Why Work With Us
We are a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. Our team is filled with dreamers, do-ers and team players who integrate innovation, positivity and purpose into everything we do.
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