The Role
The Community Manager II oversees daily community operations, manages staff, addresses resident issues, maintains budget and compliance, and organizes events.
Summary Generated by Built In
WinnCompanies is looking for a Community Manager II to join our military housing team located at Fort Drum, NY.
In this role, you will oversee the day to day management of the community operations including maintaining community curb appeal, controlling expenditures and facilitate the resident journey. The ideal candidate will also assist with supervising the Assistant Community Manager and the Resident Services Coordinators working closely with the Marketing and Communications Manager, Leasing Manager and Maintenance Managers.
The salary range for this role is $60,462.59-$68,948.57 annually dependent on experience. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
Responsibilities
- Participate in hire, termination, and progressive discipline for Community Center staff.
- Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel.
- Conduct quarterly and annual performance reviews for all direct reports.
- Resolve and address resident complaints, disputes and other issues.
- Primary escalation point for community management operations.
- Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Responsible for aggressive and timely collection of delinquent accounts.
- Ensure consistent and fair collection of damages at move out, during occupancy.
- Oversee petty cash and other financial functions.
- Monitor curb appeal throughout the community and office maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
- Responsible for meeting budgeted occupancy and financial goals.
- Responsible for monitoring occupancy rates and vacancies.
- Provide accurate and timely reports to the Operations Director.
- Identify safety, curb appeal, maintenance and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
- Ensure compliance and implementation of all WHS policies and procedures including the resident journey.
- Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
Requirements
- High school diploma or GED equivalent.
- 3-5 years of relevant work experience.
- A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Experience with computer systems, including web-based applications and Microsoft Office.
- Excellent customer service skills.
- Ability to manage multiple assignments and tasks.
- Ability to manage a diverse group of people and personalities.
- Superb attention to detail.
- This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
Preferred Qualifications
- Associate's degree in Business-related field.
- Property management experience.
- Proficiency in Yardi or other similar industry software.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Current Winn employees should apply through this internal link.
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The Company
What We Do
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do.
Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes.
Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service and volunteer activities and more.
Come join our 3,800 team members in making a difference in your local community. With more than 600 sites in 23 states and D.C., there’s a place here for you to grow your career.
