Responsibilities
- Respond to customer inquiries and feedback on social media
- Build engagement and rapport within the social platform’s community, while maintaining the company brand voice and personality.
- Check content for accuracy
- Understand how to escalate issues when needed
- Follow established guidelines for posting, responding and interacting with community members
Requirements
- Experience in social media and/or customer service is required
- Strong communication and interpersonal skills; excellent attention to detail
- Knowledge and comfort of social media trends and social media analytics.
- Ability to manage multiple social media accounts and understand SEO and SEM best practices
- You have good judgment and know when to escalate issues
- You have excellent reading and typing speeds (you will be handling a lot of messages per day in an online setting using our internal chat tools)
- You enjoy growing and being a part of online communities
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What We Do
Princeton10—Not an agency* *The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about marketing and advertising agencies and burn it. P10 was born of the idea that if something isn’t working—or could work better—change it. And that’s exactly what we did. We know that what we’re not makes us who we are. And we’re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation. We’re the agency you never thought existed. We are P10. P10 brings together a team of diverse, remote-only, seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.
