Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Job DescriptionThe Community Manager is primarily accountable for supporting the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.
WHAT YOU'LL DO
- Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).
- Create player-facing resources and engaging digital content such as guides, short-form videos, static assets, and educational content which leverage community trends and highlight key initiatives.
- Interface with internal production resources to produce assets required to support content deliverables.
- Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
- Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.
- Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
- Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
- Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary.
- Work with the portfolio’s Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements
WHAT YOU'LL BRING
- Experience in a community management or customer service role. • Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools. • Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment within a globally distributed team.
- Fluency in French
Skills Required
- Experience in community management or customer service
- Experience with user moderation and conversation management in digital or online environments
- Experience working with forums and social media management tools
- Strong understanding of social media services, mechanics, and trends, especially Instagram, Twitter/X, TikTok, and Discord
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media
- Excellent communication skills
- Ability to thrive in a dynamic environment within a globally distributed team
- Fluency in French
Ubisoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubisoft and has not been reviewed or approved by Ubisoft.
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Healthcare Strength — Health coverage in the U.S. includes medical, dental, and vision options with HSA funding to cover the deductible, plus access to One Medical and a mental‑health program. Several studios also provide telemedicine and, in some regions, on‑site clinic services.
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Leave & Time Off Breadth — Time off includes paid vacation, holidays, wellness time, volunteer PTO, and a sabbatical available after five years in the U.S. Canadian studios highlight six weeks of vacation and additional local days tied to occasions or seasonal reduced hours.
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Parental & Family Support — Enhanced parental leave with salary top‑ups is emphasized in multiple regions, including Canada. In the U.S., a travel‑expense program supports access to reproductive healthcare when services are out of state.
Ubisoft Insights
What We Do
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
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