Community Manager (38620)

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The General Manager should have excellent leadership skills and maintain exemplary communication with residents, property owners, and vendors alike. They should respond to inquiries or concerns in a prompt and courteous manner. The General Manager position will be responsible for maintaining the physical assets and enhancing the financial performance of the community, creating an attractive, welcoming, desirable and safe community that embraces all qualified applicants, leads a diverse staff, ensuring adequate training and professional growth opportunities for all personnel, as well as general property administration.

• Assists Future residents with finding the perfect apartment to call home
• Provide a positive and genuine experience to all current and future residents
• Using strategic consultative selling skills to achieve 100% Community Occupancy
• Use high level communication skills when dealing with current and future resident
• Work to build site team using open communication and strong culture of unity while providing clear leadership and accountability
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Manage annual budgets alongside Regional Property Manager
• Approves all Residential Lease Contracts and Vendor related contracts
• Expert in using marketing techniques and social media to promote community and its events
• Strong ability to mediate and assess current and future resident feedback
• Assists with resident retention activities through customer service focused initiatives.
• Scheduling and following up with progress of maintenance work orders, future move ins, capital projects and all aspects of the community.
• Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Comply with expectations as demonstrated in the Employee Handbook.
• Ability to work weekends and evenings as needed
• Participate in training to comply with new or existing Fair Housing laws.
• Present self in a neat, clean, and professional manner in the workplace.

• Minimum of 2-4 years experience on-site as Community Manager/Dual-Site Community Manager within Multifamily industry
• Proven background of team-first mindset for employees while creating positive engagement for residents. 
• Experience in accounting and PMS systems is preferred. 
• Past experience with elevators and midrise is a bonus. 
• Lease-up experience is required for this role. 
• Proven background within customer service including resident relations in the Multifamily industry.
• Software: OneSite experience is required and Knock experience is preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Proven background managing annual budgets alongside Regional Property Manager along with focus on delinquency.  
• Leadership background of building positive and supportive culture with cross functional teams and team members. 
• Experience of demonstrating ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Competence in Microsoft Suite and Property Management Software strongly preferred.
• Proven results of working with cross functional teams including Maintenance/ Service and other Community Managers or Directors

• Be Your Best. Do Your Best
  • We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
• Honesty, Integrity, and an Unwavering Commitment to Excellence
  • Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
• Empowered Associates, Obsessively Purpose-Driven and Stronger Together
  • Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization. 
• The Magic is in the Details
  • Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
• Passion and Care Defines Our Team
  • Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.