The Community Management Officer is responsible for ensuring exceptional customer service and relations, enhancing customer retention, and driving sales and revenue within the assigned community or venture. This role demands a high level of tech-savviness, adaptability, and a commitment to leveraging AI tools for customer insights and engagement.
RequirementsQualifications:
Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
Certifications in customer service or relationship management are a plus.
1–2 years of experience in customer relations, community management, or a related role.
Proven success in achieving sales or retention targets.
Excellent interpersonal and communication abilities.
Strong organizational and multitasking skills.
Tech-savvy with proficiency in ERP and CRM software and AI tools.
Analytical mindset with the ability to interpret customer data.
Creative problem-solving and a customer-centric approach.
Benefits
- Real-world architecture experience in a dynamic environment.
- Exposure to dynamic work ecosystem with growth opportunities.
- Training and development
- Medical Insurance
Skills Required
- Bachelor's degree in Marketing, Communications, Business Administration, or related field.
- Certifications in customer service or relationship management.
- 1-2 years of experience in customer relations, community management, or related role.
- Proven success achieving sales or retention targets.
- Excellent interpersonal and communication abilities.
- Strong organizational and multitasking skills.
- Proficiency with ERP and CRM software and AI tools.
- Analytical mindset with ability to interpret customer data.
- Creative problem-solving and customer-centric approach.
What We Do
Eridan Group is a venture builder and innovation hub based in Ikeja, Lagos, dedicated to nurturing entrepreneurs and scaling impact-driven startups. It provides a supportive ecosystem featuring co-working spaces, mentorship, and strategic alliances to empower innovators and leaders. The organization focuses on fostering sustainable growth, systemic efficiency, and leadership to drive economic prosperity and lasting social impact.
