Job Description Summary
Job Details
Responsibilities:
Community Care
- Supervise all interaction with customers and all on-site and offsite management companies, association managers, activities directors, gate attendants, arc boards, vendors, and supplier personnel.
- Respond to all customer complaints and coordinate with Taylor Morrison customer service department to resolve outstanding concerns.
Community Management
- Manage the creation and supervision of community structures including master and sub-homeowner associations, maintenance free designations, community development districts and condominium and common associations.
- Assist with the operation of Community Development Districts and act as a liaison and board member.
- Supervise and develop the processes that will improve consistent communication flow to our customers and management companies including but not limited to community news letters, event calendars and web-sites.
Homeowner and Condominium Management
- Meeting facilitator and speaker for all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings, and turnover.
- Schedule physical reviews of all properties with the management companies to ensure the appearance of the grounds and communities are maintained properly.
- Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member.
- Supervise the establishment and execution of association guidelines and agreements.
- Supervise management companies to ensure focus is kept on trouble shooting in areas such as rental properties, for sale signs, poor lawn maintenance, fining committees for deed restriction compliance, and past due assessment collection.
Facilities Management
- Insure proper maintenance, housekeeping and service standards are being executed by management companies including golf courses, restaurants, pools, and club/fitness facilities.
- Insure proper staff training, supervision and follow through is being executed by management companies.
- Supervise management companies with all staff evaluations and development programs.
- Supervise facilities access and security protocol for residents and homebuilding sales agents.
- Supervise community customer program and facilities surveys.
- Assist with facility remodel and/or expansion.
Homebuilding and Sales Coordination
- Coordination with appropriate homebuilding, land, customer service, sales, and administration on community needs or requests.
Community Management Cost Control
- Responsible for maintaining all necessary community management schedules to ensure timely service in collaboration with the land team.
- Responsible for providing direction to land department and management companies in developing and managing community budgets.
Financial Analysis & Review
- Monthly analysis and review of community homeowner associations and CDD financial statements.
- Provide recommendations to senior management with regards to improving financial conditions.
- Coordinate with Land and Finance department on development proforma’s and forecasts.
- Coordinate with Acquisition Department on due diligence reports for potential acquisitions.
Qualifications
- Bachelor’s degree in Construction, Business or other related field and/or 3-5 years’ experience in similar management-level position.
- Computer literacy.
- Strong relationship skills.
- Strong self-organization skills.
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
What We Do
Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo. Whether we’re supporting our customers on the cusp of change to Make Moves, inspiring our team members to uphold our culture we affectionately call TMLiving and fulfill our promise to ‘Love the Customer,’ or innovating the homebuying experience into the very best it can be, it’s our people who fuel our passion for making Taylor Morrison the perfect place to call home.
We’re honored to hold the title of America’s Most Trusted® Home Builder by Lifestory Research for six years running, and for being named one of Fortune Magazine’s World’s Most Admired Companies in 2019 and 2020 and one of Glassdoor’s Best Places to Work in 2018 and 2020. Our efforts to make the homebuilding industry more representative and inclusive have also been recognized with a three-time inclusion on Bloomberg’s Gender Equality Index in 2019, 2020 and 2021. These accolades, paired with our esteemed company culture, unwavering commitment to sustainability, philanthropy and healthy living, and dedication to elevating the customer and employee experience make us a great choice for potential homebuyers and future team members alike.
Today, Taylor Morrison and our family of brands build in 11 states and 22 major markets—securing us the No. 5 spot for the nation’s largest homebuilders. To make the homebuying journey as seamless as possible, we also offer a one-stop-shop experience through our suite of in-house financial services, including mortgage, title services and insurance. With a legacy spanning over 100 years, whether you’re considering joining our family as a customer, team member or valued trade partner, we can’t wait to welcome you home.
