Community Management Associate

• Manage clients’ customer touchpoints in alignment with their tone of voice, brand identity, and established processes.
• Collaborate with clients to identify opportunities for enhancing engagements and fostering a community of loyal followers.
• Initiate and sustain meaningful conversations within Skyrocket’s and the clients' communities to drive engagement and customer retention.
• Track, measure, and analyze activities related to community management to optimize performance.
• Maintain up-to-date knowledge of clients' brands, products, and services to represent them effectively across various communities.
• Generate reports based on community queries received from different social media channels.

• Efficiently manage teams and resources to meet strict deadlines and project objectives.
• Establish clear and open communication among stakeholders to ensure a thorough understanding of client needs.
• Develop comprehensive project briefs to document and communicate clients' needs effectively.
• Maintain a high level of diligence and attention to detail in everyday responsibilities.
• Manage late deliverables effectively to ensure overall project deadlines are met.
• Utilize project planning tools like Instagantt to create project plans and Gantt charts for transparent client visibility.
• Embrace and incorporate AI technologies into daily work processes.
• Collaborate effectively with team members and adapt to changing work assignments.
• Coordinate the successful delivery and launch of projects and deliverables.

• Develop onboarding materials, including decks or slides, as necessary for new clients.
• Collaborate with Relationship Managers to streamline processes and provide proactive recommendations for improvement.
• Maintain strong relationships with internal teams, especially the Relationship Management team, to ensure seamless task completion.
• Maintain productivity tracking sheets for community management tasks.
• Develop proficiency in tools like Canva and writing techniques for community building.
• Prepare and present comprehensive end-of-month reports for clients, incorporating data analysis and insights.
• Offer ongoing support and assistance with ad hoc tasks as assigned.

• Maintain systematic storage and organization of client files within designated Google Drive folders, including assets, documentation, briefs, internal team deliverables, cost estimates, invoices, contracts, administrative documents and other relevant materials.
• Ensure proper permissions are set for all files to maintain confidentiality and data security.

• Participate in pitch presentations and brainstorming sessions, providing support and insights in community management.
• Assist in preparing presentation materials and communicating ideas effectively to internal teams and clients.

• Be knowledgeable on market developments and opportunities around the advertising, digital, creative, technology, marketing, and consulting industries.
• Stay updated on industry trends and best practices related to creative operations and project management.
• Participate in training programs and workshops to enhance skills and knowledge in operational processes and tools.
• Collaborate with team members to share insights and best practices for continuous improvement.

Requirements:

• Familiarity with Digital Marketing, Advertising, Creative, Technology, and general advertising industry knowledge is a plus.
• Proficiency in Google Suite products, especially Google Sheets.
• Familiarity with social media tools such as MyAlice, Sprout Social, Sprinklr, Mentionlytics, and Clockify is a plus.
• Highly organized, particularly in utilizing digital collaboration tools such as Google Drive, Notion, and ClickUp.
• Exceptional interpersonal and public relations skills.
• Outstanding verbal and written communication abilities.
• Can work independently and as part of a team.
• Collaborative mindset with a proactive approach and being initiative.
• Dedication to customer satisfaction and enhancing the customer experience.