The Community Liaison serves as a dedicated resource to facilities, patients, families, and referral partners by ensuring a seamless transition into hospice care and an exceptional customer experience from admission forward. This role proactively rounds in facilities on the day of or following admission to verify that all elements of the patient start-of-care process are complete, including required documentation, facility compliance requirements, medications, durable medical equipment (DME), supplies, and admission materials.
Acting as a bridge between hospice operations, clinical teams, and community partners, the Community Liaison identifies and resolves potential service gaps before they impact patient care or customer satisfaction.
Our Culture
Our culture is cultivated using the following values:
- Integrity: We are honest and professional.
- Trust: We count on each other.
- Excellence: We strive to always do our best and look for ways to improve and excel.
- Accountability: We accept responsibility for our actions, attitudes, and mistakes.
- Mutual Respect: We treat others the way we want to be treated.
An Average Day:
(Includes, but not limited to)
- Build and maintain strong relationships with healthcare facilities, referral partners, patients, and families to ensure an exceptional hospice experience.
- Conduct facility rounds following patient admissions to verify admission materials, medications, equipment, and supplies are in place and that all care coordination needs have been met.
- Serve as a liaison between facilities, clinical teams, and hospice leadership to proactively identify and resolve service concerns.
- Provide education and support to facility staff, patients, and families regarding hospice services and philosophy of care.
- Promote Bristol Hospice's commitment to quality, responsiveness, and exceptional customer service through consistent facility presence and partnership.
- Other duties as assigned
Requirements:
- One to two years of experience in Hospice Sales preferred
- Must be flexible in work hours
- Must possess a willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs
We Got the Perks:
- Tuition Reimbursement
- PTO and Paid Holidays
- Medical, Dental, Vision, Life Insurance, and more
- HSA & 401(k) available
- Mileage Reimbursement for applicable positions
- Advanced training programs
- Passionate company culture committed to the highest standard of care in the hospice industry
Join a Team that embraces the reverence of life!
Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.
EEOC Statement
Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
Skills Required
- One to two years of hospice sales experience
- Flexibility in work hours
- Willingness to maintain comprehensive working knowledge of information systems and applicable software programs
What We Do
Bristol Hospice, LLC, is graciously committed to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect and quality of care.
