Community Liaison - Homecare Infusion

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.  On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

The Community Liaison supports patients transitioning from hospital-based care to home infusion services. This highly patient-facing role works closely with patients, care managers, and hospital teams at the bedside to educate them on the Home Infusion model and help coordinate a smooth transition home. The caregiver also serves as a subject matter expert on home infusion equipment, providing education and troubleshooting support to patients and clinical partners while building strong relationships with healthcare stakeholders.

A caregiver in this position will work Monday through Friday, 9:00am to 5:00pm. Fairview, Avon and Lutheran will be the floating locations for this role. No weekends, holidays or on-call required.

A caregiver who excels in this role will:

• Identifies appropriate referral sources and builds positive business relationships.
• Provides education about Cleveland Clinic homecare services to the referral source and to patients.
• Meets / exceeds established referral goals.  
• Facilitates accurate and timely completion of required documentation. 
• Serves as the primary contact for the referral source.  Ensures a positive ongoing relationship between the referral source and Cleveland Clinic homecare.
• Analyzes referral source data.  Monitors the local market and the competition. 
• Recommends marketing initiatives based on trend analysis and enterprise / department strategy.  Works with the marketing team to develop collateral. 

Minimum qualifications for the ideal future caregiver include:

• High School diploma or GED
• Valid Ohio Driver’s License
• Proof of Automobile Insurance coverage of $100,000/$300,000

Preferred qualifications for the ideal future caregiver include:

• Bachelor’s degree in Business, Marketing, Communications, Health Education or related field
• Previous healthcare or marketing experience

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require periods of sitting, standing, and the ability to walk to various locations throughout the community to attend meetings.
• Must have normal or corrected vision to clearly communicate verbally by phone or in person. 
• Must be able to lift at least 20 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.