The Role
Manage and grow MYOB’s online customer and partner community across forums and social channels. Responsibilities include moderating discussions, responding to questions and reviews, supporting virtual events, monitoring sentiment, analyzing community feedback, and sharing insights with Product, Customer Success, Marketing, and Partner teams.
Summary Generated by Built In
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the role
As our Community Lead, you’ll help create an engaging, inclusive and genuinely useful online experience for MYOB’s customers and partners. You’ll manage conversations across our Community Forum and social channels, provide timely support, and turn community feedback into insights that help improve the wider customer experience. Working across Customer Success, Product, Marketing and Partner teams, you’ll be the voice of our community inside the business and help our members feel heard, supported and connected.
Key responsibilities- Develop and deliver initiatives that grow participation and engagement across our online community
- Be an active presence across the Community Forum and social channels, responding to questions, feedback and concerns
- Moderate conversations to maintain a respectful, constructive and inclusive environment
- Monitor public review platforms, track customer sentiment and provide thoughtful, personalised responses
- Build stronger connections with customers and partners through community programs, promotions and virtual events
- Turn community feedback and trends into clear insights and improvement opportunities for the business
- Collaborate with Product, Customer Success, Marketing and other teams to align community initiatives with business priorities
- Experience managing, moderating or growing an online community, ideally within a technology or SaaS environment
- A customer-first mindset, with the empathy and judgement to handle a variety of questions and conversations
- Strong written and verbal communication skills, with the ability to adapt your approach for different audiences
- Confidence working across community forums, social media, CRM or other digital engagement platforms
- Strong organisation and prioritisation skills, with the ability to manage multiple activities independently
- A curious and analytical approach, with experience using feedback and community metrics to identify trends and opportunities
- A collaborative style and the confidence to advocate for customers and partners across different teams
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
Skills Required
- Experience managing, moderating, or growing an online community
- Experience in a technology or SaaS environment
- Customer-first mindset with empathy and judgment when handling varied questions and conversations
- Strong written and verbal communication skills
- Ability to adapt communication for different audiences
- Experience working with community forums, social media, CRM, or digital engagement platforms
- Strong organization and prioritization skills
- Ability to manage multiple activities independently
- Curious and analytical approach to feedback and community metrics
- Collaborative working style and ability to advocate for customers and partners
Am I A Good Fit?
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The Company
What We Do
Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.
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