Community Health Worker - Remote in Virginia

Requisition Number: 2353157
UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.
As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW's work in a team-based structure and spend most of their time engaging directly with members telephonically. The Community Health Worker also addresses social determinants of health such as transportation, housing, and food access.
If you reside in the state of Virginia, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:

• Complete New Member process (Welcome Call, Demographic Research, Medical Screenings, and scheduling Health Risk Assessments for members)
• Create a positive experience and relationship with the members
• Keep the members out of the hospital by supporting regular visits to their primary physician
• Keep members actively engaged with their primary physician
• Support the members to access their healthcare benefits
• Provide member education
• Support transitions of care (follow-up calls from triggering events)
• Partner with care team when needed (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Will seek out members that have had minimal contact with the organization and try to re-establish relationships

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• 1+ years of experience/knowledge of the resources available, culture, and values in the community
• Intermediate level of knowledge of the resources available within the community (i. e, food banks, social determinants of health resources)
• Intermediate level of experience in Microsoft Office applications such as Excel (create, edit, sort), Word (create & edit), and Outlook (calendar management). Candidates must have the ability to create, edit, copy, send and save documents, correspondence and spreadsheets
• Reside in the state of Virginia
• Must be willing to work core business hours with overtime as needed
• Access to high-speed internet from home / Broadband cable or DSL
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

Preferred Qualifications:

• Certified Nursing Assistant, Home Health Aide or Medical Assistant, or LPN.
• Bilingual in Spanish and English.
• Community Health Worker (CHW) accredited.
• Experience working in Managed Care.
• Knowledge of VA Medicaid population.
• Experience in productivity-driven positions.
• 1+ years of clinical experience or clinical role

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 to $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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