Community Finance (CF) Loan and Equity Administration Servicing - Senior Associate

Community Finance (CF) Loan and Equity Administration Servicing - Senior Associate
Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.
Capital One's Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The Loan Equity Administration team is responsible for the daily activities of the CF Loan and Equity operations and the Community Impact & Investment (CII) Teams (Loan Closing, Loan Booking, Construction Funding, Perm Loans and Equity Administration to ensure the accuracy of loan and LIHTC equity assets from the closing process through payoff and working with several internal partners to ensure a scalable and well-managed business.
The Loan and Equity Administration Booking and Serving associate will report to the Booking and Closing Team Lead and process monetary and non-monetary transactions related to debt and equity deals on the system of record (ACBS).
Primary Responsibilities may include:

• Process monetary (draw downs, pay downs, interest payments, capital calls) and non-monetary transactions on construction and equity portfolio ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.
• Utilize lessons learned and previous experience to perform research and adjustments to loan system data.
• Communicate with peers and business partners regarding transactions and exceptions.
• Work with Commercial partners to reconcile and prove daily totals
• Monitor reports on the CF portfolio as necessary, including daily and monthly activity reports and metrics
• Communicate with the Commercial Loan Platform team and manager as necessary regarding system issues, reports and modifications/enhancements
• Effectively and appropriately communicate and escalate problems/issues, updates on daily workflow, associate performance and issue resolution

• Prepare payoff information as needed
• Clear exceptions as needed and respond to audit requests
• Other duties as assigned

Overall, in this role, it will be important to be a learner -- curious and willing to learn new things (including beyond immediate area of focus/expertise) and comfortable with a fluid feedback (seeking, receiving, and giving) environment. Influence and communication are also especially significant; the ability to influence both external and internal customers to achieve positive outcomes, including under difficult circumstances, is key to the opportunity.
Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of Loan Closing, Loan Servicing, Construction Loan, or LIHTC equity experience, or a combination

Preferred Qualifications:

• Bachelor's Degree or Military Experience
• 4+ years of Loan Closing or Loan Servicing experience or a combination of the two
• 2+ years of experience reviewing loan or legal documentation or a combination of the two

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $80,800 - $92,200 for Sr. Process Manager
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).