Community Engagement Specialist

POSITION SUMMARY:
The Community Engagement Specialist works in collaboration with the Mosinee School District to offer a safe, welcoming experience for all community members who visit the pool and participate in community programming. This position is responsible for checking patrons in and out, maintaining accurate attendance records, ensuring building security, and assisting the director as needed.  
 

ESSENTIAL FUNCTIONS:
1.    Monitors entrance point and follows check-in/check-out policies and procedures.
2.    Keeps accurate logs of pool patron attendance and program participation.
3.    Accurately accounts for all monies received during shift and deposits in safe.
4.    Helps to maintain a clean, attractive, and well-organized lobby area.
5.    Provides excellent service to the community by answering questions in a polite, helpful manner. 
6.    Follows all requirements outlined in the Staff Expectations.
7.    Must attend mandatory staff meetings.
8.    Performs any other duties assigned by the Director.
 

QUALIFICATIONS:
1.    Certifications required within 30 days of hire: CPR/AED and First Aid. 
2.    Exceptional communication, organization, interpersonal and problem-solving skills as well as basic technology skills.
3.    Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 
4.    Must be proficient in the use of DAXKO (training provided), Microsoft Word, Excel, and Outlook.

 
YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:
1.    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2.    While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone. 
3.    The employee frequently is required to sit, stand, and/or walk for sustained periods of time as well as reach and move around the work environment. 
4.    The employee must occasionally lift and/or move up to 30 pounds.  
5.    Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.