Community Engagement Manager

About Us
Collaboration, Intelligence, and Leadership

CyberEdBoard is the premier member’s-only community of executives and thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking and knowledge-sharing, executive-level education, and professional advancement. 
Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create and exchange member-exclusive resources, obtain accredited education and content, contribute in the executive mentor marketplace, and seamlessly connect with senior security peers and experts around the world.

The Opportunity
We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy, leveraging a customer service focus paired with a research and analytical mindset, to develop models for understanding CyberEdBoard’s community.
In this role, you will work closely with staff across the organization to help strategize new and exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, and community platform while fostering viable relationships to help identify and explore opportunities to maximize sustainability and engagement for optimal performance.
As Community Engagement Manager, you will serve as a main point of contact with executive members,  continuously assessing the effectiveness of distribution for both online and offline engagement efforts and focusing on catalyzing impact. Based on the insight gleaned from analyzing the behaviors, needs, and networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify and grow the community, with the ultimate goal of elevation, member retention, and long-term sustainability. 
Responsibilities

• Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service and support, including prompt inquiry response and issue resolution. 
• Acting as a liaison between CyberEdBoard members and cross-functional leaders, providing a voice for the community and ensuring needs are being met.
• Daily moderation of the CyberEdBoard app to asses and promote consistent engagement
• Continuously identifying collaborative opportunities to increase member engagement with the CyberEdBoard platform, resources, and benefits.
• Implementing various engagement methods and data collection tactics such as annual reviews, surveys, etc. to measure member satisfaction, reporting insights to stakeholders
• Contributing to the development and execution of engagement and program optimization strategies to ensure CyberEdBoard provides expected, customized value.
• Managing additional administrative duties and projects as assigned by management.

• Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
• 3+ years of experience with membership/community engagement or in a client relations/customer success capacity.
• Experience engaging with external customers/community members, exposure to C-suite level executives is a plus.
• Experience executing creative strategies to increase engagement and retention such as content, events, webinars, etc. (ideally in a revenue retention capacity.)
• Experience in quantitative and qualitative research methods, including survey creation.
• Ability to synthesize extensive research and data into clear written and oral presentations.
• Project Management experience and/or a strong understanding of processes, methods, and skills needed to deliver project goals within scope, time, and budget constraints.
• Excellent communication/relationship skills and customer service orientation.
• Experience with/knowledge of IT/cybersecurity is not required but highly preferred.
• Experience with paid membership offerings is not required but highly preferred.
• Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and manage multiple projects simultaneously
• Must be an independent thinker with a solution oriented mindset