As part of Swoop, the market leader in omnichannel healthcare marketing, MyHealthTeam creates online social networks for people living with chronic health conditions, such as HIV and breast cancer. Our mission is simple: to make living with a condition less isolating by fostering meaningful connections, sharing trusted information, and building supportive communities. With 4.5 million+ members across 65+ communities, we’re the largest and fastest-growing social network in chronic health. Each year, we launch 5 to 10 new communities, expanding our reach and impact. As we grow, we’re looking for a creative, results-driven, and passionate Community Engagement Manager to join our team.
About the role
You’re a natural connector who thrives on bringing people together. You love sparking conversations, engaging online audiences, and creating a genuine sense of belonging both online and off. Experience with hosting or supporting in-person events is a plus. If you’ve built an online community, moderated a thriving social feed, or designed engagement campaigns that inspire participation, we want to hear from you!
What you'll do
- Fostering engagement — Roll out the red carpet for new members, making them feel genuinely welcome and excited to participate. Design motivational challenges, live Q&A sessions, and interactive programs that bring members together and spark meaningful participation. Test and evaluate new ways to foster engagement.
- Content creation — Craft relatable, health-focused content that resonates with members’ real experiences. Develop posts, short videos, and polls that encourage authentic conversations. Rapidly innovate new types and formats of content. Collaborate with cross-functional teams to curate trustworthy, valuable resources that help members navigate life with chronic conditions.
- Community management — Moderate conversations to maintain a safe, inclusive, and supportive space. Help members connect with one another and share meaningful experiences. Proactively identify trends and challenges, ensuring long-term community health and success.
- Member advocacy — Be the voice of our members. Partner with the Product, Content, and Marketing teams to champion their needs and improve the overall experience. Ensure the platform continuously evolves to meet the realities of living with chronic conditions.
- Driving results — Launch and grow new communities with clear, measurable milestones & goals, such as achieving a 20 percent engagement rate. Analyze engagement data to uncover insights and refine strategies for sustained growth and member connection.
Qualifications
- 3+ years of experience building and scaling online communities
- A proven ability to spark meaningful conversations and keep them going
- Strong verbal and written communication skills — you know how to engage an audience
- A quick, empathetic, and thoughtful approach to public-facing interactions
Skills That Aren't Required, but Definitely a Plus:
- Experience as a patient advocate, community leader, or influencer or a strong personal connection to health-related causes
- A creative mindset with a love for thinking outside the box and trying new ways to engage people
- A data-informed approach that uses metrics to refine strategies and measure success
- Comfort working in a fast-paced, dynamic environment while managing multiple communities at once
The Company
Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes.
At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Since achieving independence in 2024, Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement.
We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future.
If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs.
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What We Do
At Swoop, we are driven by a bold mission that transcends traditional data analytics — we aim to create a future where technology seamlessly connects patients and healthcare providers throughout their health journey. As pioneers in healthcare engagement, we leverage our platform’s cutting-edge AI and machine learning capabilities, combined with deep industry expertise, to revolutionize how healthcare brands connect with their audiences across all channels. Privacy is the bedrock of our innovation, essential for building trust and sustaining longevity. Our commitment to sustainable privacy empowers brands to create lasting connections with patients, caregivers, and prescribers. Join us in setting a new bar for healthcare marketing, creating a more connected and impactful healthcare ecosystem.
