About us
Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.
We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!
About you
As our Community Engagement Coordinator, you'll be the mastermind behind our online community's growth and quirky spirit! We need someone who's as excited about building communities as they are about finding the perfect GIF for every occasion. If you're passionate about social media, online interactions, and making a splash in a dynamic environment, then you're the quirky soul we're looking for!
Responsibilities:
- Manage community engagement on social media portals such as; Instagram, LinkedIn, Tiktok, Facebook, X and others.
- Active monitoring of social campaigns and adjusting tactics to improve community engagement.
- Setting and implementing social media and communication campaigns to align with marketing strategies.
- Responding to comments, direct messages and customer queries in a timely manner.
- Monitor and report on trends in the community engagement space.
- Work closely with the Brand Manager, Brand Coordinator and Social Media Manager to achieve a healthy and sustainable relationship with customers of OneDayOnly.
- Analyse web traffic and relevant community metrics.
- Develop and implement traffic plans to ensure the timely and accurate delivery of content.
- Coordinate with internal teams to develop and execute effective traffic plans.
- Monitor and analyse content delivery performance and make necessary adjustments.
- Develop and maintain relationships with content delivery partners.
- Monitor and ensure compliance with industry standards and regulations.
- Troubleshoot and resolve any issues as needed.
- Prepare and maintain detailed reports on content delivery performance.
- Additional assistance in managing the social media pages and community management of a small business.
- Must have strong video content creation skills and be comfortable appearing on camera as part of brand storytelling and community engagement.
Requirements, Skills, & Qualifications:
- 2-3 years of experience in Community Engagement or strong Customer Service background.
- Knowledge of marketing trends and techniques.
- Social Media Experience advantageous.
- Proficiency in the Google workspace suite.
- Ability to multitask and juggle several responsibilities simultaneously.
- Excellent organisational skills and good attention to detail.
- Extensive understanding of fostering diverse communities and building strong relationships.
- Excellent communication skills.
- Good understanding of problem solving and thinking quickly on your feet.
- Accurate reporting skills.
- Problem-solving skills.
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What We Do
OneDayOnly is South Africa's original daily deals website. We were founded back in 2010 by Chris Oberhofer and Maurits Vermeulen, two friends who came up with an idea to do something that had not yet been done in the country: build a website where customers could get their hands on incredible brands at unbeatable discounts for a limited time. Since then, we've grown to become a force to be reckoned with in the landscape of e-commerce, set apart from the rest by our fun tone of voice and sense of humour - and, of course, our big deals.
We partner with top brands and key suppliers to be able to offer products to over a million potential customers, through various channels including our daily mailer, social media accounts, email campaigns and, most recently, our mobile app - perfect for bagging big deals on the move!
Of course, our website and app don't run themselves: we employ over 300 human beings to sell things, buy things, process things, repair things and work on our website and app. Not to mention pack things and deliver things.
Why work for us? You'll have the unique opportunity to help a rapidly growing business get to the next level using cutting-edge technology like computers, printers, internet and electricity (even during loadshedding, woah!) But seriously, folks, you'll have the opportunity to mix and mingle with some incredibly talented people, all of whom are dedicated to driving our business forward in ways we might not have ever imagined.
Our culture: We're dedicated and hard-working without falling into the trap of becoming too corporate - or boring. That said, we pride ourselves on four key principles here: growth, innovation, value and authenticity - not just amongst the individuals who work here, but as a collective - and for our customers. We foster an energetic and authentic business mentality, ensuring that if we get the basics right and have fun along the way, everything else - including sales and customers - will fall into place.
