The Role
Support community engagement activation by preparing communications, maintaining CRM and records, developing reports and metrics, managing an internal web portal, coordinating meetings/events, conducting market research, and collaborating with internal teams and partners to advance outreach and engagement goals.
Summary Generated by Built In
Job Description:
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a Community Engagement Associate to join our Durham, NC team!
Self-Help is seeking a Community Engagement Associate to join our team! The Community Engagement Associate will aid the organization's community engagement activation strategies. They will provide support to credit union and lines of serve outreach staff with data reporting and analysis and developing support materials. They will serve as developer and administrator of the Community Engagement intranet website. Successful candidate will help evaluate program offerings on an ongoing basis and ensures the development of partnership frameworks to reduce management burden and optimize value to members, potential members, and partners. This individual will support our headquarters strategy by collaborating with mission-aligned organizations, including nonprofits, for-profits, faith-based groups, and community development departments.
WHAT You'll DO:
- Preparing materials, customized e-mails, and other messages in support of our internal teams that combine data, member stories, and pictures to communicate Self- Help's impact.
- Work effectively and cooperatively with internal teams to manage requests (including but not limited to training modules, website/online, reports, and other special requests)
- Maintain community Engagement records and CRM system, to capture follow-up and track progress toward CE goals.
- Work with our Impact Assessment Group and Data Intelligence Group (DIG) to develop metrics and reports on community engagement, sponsorships and other activities and interests
- Perform market research and analysis.
- Develop and update the internal web portal and web-based resources.
- Schedule meetings, follow-up, and special events.
- Convene internal and external meetings and communication focused on coordinating and supporting outreach and engagement work.
- Serve as a national central resource and go-to for community engagement and outreach information at Self-Help.
- Collaborate with the Marketing and Communications team to develop messaging, collateral materials and other media to support Self-Help's community engagement priorities.
- Coordinate activities of the Community Engagement and Strategic Partnerships Working Group and other internal community-focused groups, such as drafting agendas scheduling meetings.
- Assist in developing and updating the internal web portal and web-based resources
- Track and maintain data and create and disseminate reports on activities related to engagement, sponsorships and donations.
WHAT You’ll NEED:
- Bachelor’s degree preferred. Significant relevant experience may be considered in lieu of a degree.
- Two (2) years of experience in community engagement or marketing at a regional or national scale with experience preferred that includes actively working in social justice for low wealth individuals and communities.
- Data manipulation and analysis experience.
- Experience with financial service delivery a plus.
- Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
- Preference for working in organizations that place priority on teamwork and collaboration
- Proficient with MS Office Suite (Word, PowerPoint, SharePoint). Advanced/Intermediate skill level with Excel, Salesforce or other CRM experience required
- Knowledge of administrative procedures and systems such as managing files and records and designing forms.
- Passion for organizing information and workflows.
- Excellent writing/editing skills.
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Click the “apply now” button to apply!
Compensation:
Competitive nonprofit compensation, based on experience, plus a generous benefits package.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Disclaimer:
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Skills Required
- Two (2) years of experience in community engagement or marketing at a regional or national scale
- Data manipulation and analysis experience
- Advanced/Intermediate Excel skills
- Salesforce or other CRM experience
- Proficient with MS Office Suite (Word, PowerPoint, SharePoint)
- Excellent writing and editing skills
- Knowledge of administrative procedures and systems (managing files, records, designing forms)
- Bachelor's degree
- Experience working in social justice or with low-wealth communities
- Experience with financial service delivery
- Preference for teamwork and collaboration
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The Company
What We Do
Selfhelp Community Services is a non-profit organization dedicated to maintaining the independence and dignity of seniors and at-risk populations through home care, affordable housing, and community-based social services.
