Community Empowerment & Opportunity - Operations Manager

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.  CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding. 

Guiding Principles (We believe…)  

• The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.  

• City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents.  

• People can offer meaningful insights into both personal experiences and how systems around them function.  

• Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.  

Values (How we work)  

• Dignity: We actively respect our individual colleagues and people in the community.  

• Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.  

• Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.  

• Accountability: We are transparent and honest about our plans, our actions, and our results.  

• Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Essential Functions 

• Manage and implement risk and safety, IT and Fleet management workflows to meet objectives set by the Deputy Executive Director of Operations. 

• Ensure that the internal operations of the office are running efficiently and in line with both City rules and regulations as well as funder requirements.  

• Manage and monitor the department’s fleet of vehicles, including planned maintenance and staff usage. 

• Ensure that the agency has timely and accurate inventory tracking to meet asset management and quality controls of the organizations procured goods. 

• Ensure that the agency has timely and accurate Safety Reporting and manage and serve as chair of a compliant Safety Committee in life with City rules and risk aversion.  

• Build teamwork and “support-first” mindset for the Operations unit while upholding agency policy and procedures for effective support services equitably across all units and employees.  

• Manage the office telephony program including mobile device support and distribution in line with the Office of Information Technology (OIT) policies and protocols.  

• Troubleshoot issues and errors experienced by the Operations unit or operational-related issues within any unit as they arise. 

• Liaise with the OIT regularly.  

• Other duties as assigned.  

Competencies, Knowledge, Skills and Abilities 

• Experience managing IT systems and processes. 

• Experience with project management tools and concepts.  

• Creative and motivated with the ability to work alone and in a team setting.  

• Attention to detail.  

• Ability to anticipate and meet deadlines. 

• Excellent oral and written communication, technological understanding, critical thinking and problem-solving.  

Supervisory Responsibilities  

 Operations Coordinator and IT Coordinator  

Other Specialties, Certifications, Physical Requirements, and Work Conditions  

• Regular, predictable attendance is required  

• Successful candidate must be a city of Philadelphia resident within six months of hire 

• Bachelor’s degree in business management, information technology, computer science, information systems, or related field required; equivalencies in formal advanced degree and comparable experience will be considered  

• 5+ years of experience working in IT or operations and supervising teams or overseeing IT projects 

• Strong understanding of computer systems, security, network and systems administration, and telecommunications systems 

• Project Management certification or demonstrated experience

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $70,000 - $78,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx