Community Development Business Analyst I

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GENERAL FUNCTION:

Under direct supervision, assists in defining application and project scope/objectives through research, fact finding, and applying a basic understanding of business, applications, and industry requirements. Functions as a team member in the analysis of business and user needs and the implementation of appropriate technology applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work in partnership with the business unit in order to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Enhance knowledge of Global Payment applications and apply same to workflow, process, and problem resolution.
• Assist with the planning, testing, and implementation of new applications, enhancements and/or conversions.
• Work with users in defining project and application requirements.
• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partner with the technical areas in the research and resolution of application and process problems.
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Provide users with documentation and maintain manuals, training materials and other reference materials.
• Where/when necessary, and in conjunction with the Review and Control Group and operations, author application procedures and provide training to user community.
• Work to increase knowledge of the industry and the applications processed by 5/3 Bank and Global Payments.
• Review published vendor fixes and make recommendation as to need to apply.
• Level II customer support for front-end applications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree with an emphasis on MIS &/or Finance &/or International or equivalent combination of education and experience.
• Minimum 1-3 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services.
• Excellent analytical skills.
• Excellent written and oral communication skills.
• Excellent presentation skills.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.