Community Association Manager

ARK Management, a Poplar Homes company, specializes in the Management of Community Homeowner Associations. We are seeking a Certified Community Association Manager to add to our professional team of outstanding players. Our goal as a company is to exceed our client’s expectations and provide superior customer service.

The Community Manager will report directly to the Executive Director and provide administrative and technical support to ensure smooth operations of associations.

Schedule:

Monday- Friday 8:00am-5:00pm (Includes occasional night meetings)

Essential Duties and Responsibilities:

• Responsible for the day-to day operations of several properties, will be overseeing a portfolio.

• Ability to work with Homeowners, Board Members and other team members within the organization

• This position will require attendance to approximately 4-6 board meetings per month. These meetings are typically conducted in the evening between 6:00 – 9:00 pm

• Prepare meeting agendas, board packets and minutes for meetings in a timely manner and in accordance with company policies.

• The Community Manager will be responsible for mentoring, training and maintaining the Company’s relationship with each community that they are responsible for managing. Additionally, you will be responsible for communication between the board and individual homeowners.

• Responsible for managing budget, processing and approving payments in accordance with each association’s operating policy.

• Maintain manager certification through continued education.

• The position requires the ability to negotiate and coordinate with outside contractors and vendors for the needs of the community.

• Facilitates committee meetings and acts as liaison to committee members.

• Prepares budget for board approval.

• Monitor Reserve funds to insure they are being used in accordance with Board and regulatory requirements.

• Conducts property visits and landscape walks regularly and provides recommendations and observations to improve the property.

• The Community Manager is responsible for responding to homeowner questions and concerns within 24 business hours.

• Be on call for emergency calls for all associations that you manage.

• Complete newsletters for associations based on contract obligations.

• Give clear directions and deadlines to assistant on tasks.

Requirements:

• 3-5 years of property management experience preferred. Basic knowledge of California Statutes and Governing Documents. A detailed individual with strong organizational skills with the ability to prioritize. Strong working knowledge of customer service principles, practices and strong interpersonal skills. Excellent verbal and written communications skills, including ability to speak in public.

• Certification through CACM or CAI

• Frequent need to utilize personal transportation to inspect property and surrounding neighborhood, attend meetings and training. Valid California driver’s license and automobile insurance is required.

• Managers are the face of our company when dealing with communities, Board of Directors and vendors, therefore candidates must be professional in both appearance and character.

• Ability to work effectively under time constraints and deadlines

• Must be able to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

• Must be a team player and willing to share information and help other managers and staff members.

Perks & Benefits:

• Health, Dental, and Vision with generous company contribution

• Unlimited PTO

• 13 paid holidays

• 4% 401K Match

• Parental leave

If you are passionate about property management, dedicated to exceptional customer service, and thrive in a fast-paced environment, we encourage you to apply!

We are an equal opportunity employer and value diversity in our workforce.

Note: Job responsibilities and qualifications may evolve to meet the changing needs of the business.

About Poplar Homes

"Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar’s coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs."