Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Seeking onsite manager for a condo community in Willowbrook! Responsible for providing the overall supervision of a large onsite community. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

• Oversee Associa staff in accordance with the terms of the contract, providing leadership, direction, and guidance to on-site personnel to ensure effective operations and the delivery of services in accordance with established standards and expectations.
• Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing within the time frames established by state statute or governing documents.
• Ensure Associa community management tools are effectively developed and utilized, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and FY operating budgets.
• Review monthly financial reports and ensure management summaries are submitted to the Association Board of Directors.
• Oversee the accounts payable (AP) process in accordance with Associa home office processes and procedures.
• Monitor corporate and client delinquency rates and the collections process for the assigned account portfolio.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures required to maintain the desired community appearance and operations.
• Coordinate and/or oversee inspections of building facilities and common areas, arranging appropriate follow-up actions as required.
• Oversee Architectural Review Board (ARB) application processing and perform on-site community inspections as necessary.
• Manage routine and special project vendors, including procurement and performance evaluations, as contracted.
• Ensure the Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Update homeowner and Association information in the database.
• Other duties as assigned.

Requirements

• Must have a valid Community Association Manager (CAM) license in Illinois.
• Knowledge of communities, property management, real estate, and homeowners associations.
• Understanding of the roles and responsibilities of the Association Board of Directors and Community Association Manager, including how these roles interact with homeowners.
• Knowledge of company policies, procedures, and forms.
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Ability to operate general office equipment, including copiers, fax machines, and phone systems.
• Strong written communication skills, including proficiency in business correspondence, grammar, punctuation, spelling, and document structure.
• Ability to communicate effectively and professionally via phone, email, and in person.
• Ability to interpret verbal and written instructions at a proficient level.
• Professional customer service skills with a strong commitment to addressing client and homeowner needs.
• Proficiency in conflict resolution techniques and the ability to handle challenging situations professionally.
• Ability to maintain confidentiality and exercise discretion in the performance of all duties and responsibilities.
• Ability to collaborate effectively with multiple stakeholders, including Assistant Community Managers, maintenance staff, vendors, peers, and clients.
• Ability to work effectively with others in both individual and group settings.
• Strong organizational skills with the ability to maintain organized workspaces and accurate records.
• Excellent time management and prioritization skills with the ability to manage competing responsibilities and meet deadlines.
• Self-motivated, proactive, detail-oriented, and able to work independently while contributing to a team environment.

Job Description – Community Association Manager (CAM) | Willowbrook, IL | Requisition #27174

Requirements

• Must have a valid Community Association Manager (CAM) license in Illinois.
• Knowledge of communities, property management, real estate, and homeowners associations.
• Understanding of the roles and responsibilities of the Association Board of Directors and Community Association Manager, including how these roles interact with homeowners.
• Knowledge of company policies, procedures, and forms.
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Ability to operate general office equipment, including copiers, fax machines, and phone systems.
• Strong written communication skills, including proficiency in business correspondence, grammar, punctuation, spelling, and document structure.
• Ability to communicate effectively and professionally via phone, email, and in person.
• Ability to interpret verbal and written instructions at a proficient level.
• Professional customer service skills with a strong commitment to addressing client and homeowner needs.
• Proficiency in conflict resolution techniques and the ability to handle challenging situations professionally.
• Ability to maintain confidentiality and exercise discretion in the performance of all duties and responsibilities.
• Ability to collaborate effectively with multiple stakeholders, including Assistant Community Managers, maintenance staff, vendors, peers, and clients.
• Ability to work effectively with others in both individual and group settings.
• Strong organizational skills with the ability to maintain organized workspaces and accurate records.
• Excellent time management and prioritization skills with the ability to manage competing responsibilities and meet deadlines.
• Self-motivated, proactive, detail-oriented, and able to work independently while contributing to a team environment.

Job Description – Community Association Manager (CAM) | Willowbrook, IL | Requisition #27174