Company Overview
RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™ for three consecutive years. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
Our Guiding Values
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
About the Role
The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top-tier service that aligns with RealManage values, service level agreements, and guiding principles.
You'll work closely with the Director of Community Association Management (DCAM) and Boards of Directors to support smooth community operations, resolve issues efficiently, promote community harmony, and enhance the overall value and experience of each community.
By building strong, positive relationships with homeowners, board members, and vendors, you will play a critical role in delivering exceptional customer satisfaction and fostering vibrant, well-managed communities.
Essential Duties and Responsibilities
COMMUNICATION & CUSTOMER SERVICE
- Respond promptly to all emails and calls - within 24 hours - while upholding RealManage guiding principles.
- Build strong relationships with residents, promote clear communication, and foster a collaborative community culture.
- Provide consistent updates on community matters, including collections, compliance, service requests, and work orders.
- Address escalated homeowner concerns professionally and effectively.
BOARD RELATIONS & COMMUNITY LEADERSHIP
- Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
- Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
- Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
- Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
- Present clear, timely financial and operational reports to Boards and stakeholders.
FINANCIAL MANAGEMENT
- Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
- Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
- Review, approve, and oversee vendor payments in coordination with community budgets.
- Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
VENDOR & PROJECT MANAGEMENT
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee community projects, including repairs, maintenance, and improvements, ensuring quality, timeliness, and budget adherence.
- Proactively identify opportunities for service and operational improvement.
COMPLIANCE & RISK MANAGEMENT
- Ensure full compliance with governing documents, legal regulations, and industry standards.
- Implement risk management strategies and maintain proper insurance coverage; manage claims through resolution.
- Analyze and navigate complex issues using sound judgment and effective problem-solving skills.
TEAM LEADERSHIP & DEVELOPMENT
- Lead, mentor, and support staff to foster professional growth and high performance.
- Participate in required team and training meetings to remain informed and up to date.
PROFESSIONAL STANDARDS & ACCOUNTABILITY
- Conduct all duties with the highest level of personal, professional, and ethical integrity.
- Demonstrate sound judgment, accountability, and professionalism in carrying out responsibilities.
- Complete special projects and additional responsibilities as assigned.
Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.
Qualifications
- CMCA or state equivalent certifications desired.
- Must have a valid driver's license.
- Minimum 2 to 3 years in property management / community management experience, in addition to other professional work experiences that demonstrate leadership capabilities.
- Proven ability to effectively manage and lead a team.
- Experienced in managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time management, and communication skills.
- High integrity, honesty, professionalism, and customer service orientation.
- Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
- Proficiency in MS Office applications (Word, Excel, and Outlook).
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
- Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
- Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
- Manual dexterity to operate tools, equipment, and machinery safely.
- Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
- Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
- Ability to wear and use appropriate personal protective equipment (PPE).
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Pay and Benefits
$60,000 - $70,000 per year | (depending on education and experience)
Benefits Include
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
EEO & Values Statement
RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ADA Statement
RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [email protected].
Skills Required
- CMCA or equivalent state certification
- Valid driver's license
- Two to three years of property management or community management experience
- Professional experience demonstrating leadership capabilities
- Ability to manage and lead a team
- Experience managing complex developer portfolios and relationships
- Understanding of community association operations and financial statements
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Customer service orientation and professional integrity
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime
- Ability to perform the listed physical duties, including lifting up to 50 pounds and working outdoors
What We Do
RealManage is a leading, tech-enabled community association management services provider specializing in homeowner associations (HOAs) and condominium management throughout the United States. The company delivers comprehensive operational, financial, and governance solutions using its proprietary CiraNet technology platform. RealManage serves a diverse range of properties, including luxury high-rises, cooperatives, and large master-planned communities, combining local expertise with national resources to enhance community living.
