Community Associate- Pinecrest

About the Company

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers.

We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions—we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen.

Tanger team members are our most important asset, and we’re proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a

This role offers the opportunity to work both independently and collaboratively,

supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

About the Tanger Perks:

• Competitive salary

• Generous Suite of Medical, Dental, and Vision Benefits

• 401(k) match

• Paid PTO and Holidays

• Paid Volunteer Hours

• Team Member Paid Leave Programs

• Tuition Reimbursement

• Wellness Incentives

• Group Life and Disability Insurance

• Voluntary Benefits

• Team Member Discounts

• And more…

How can you contribute to what we do?

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Maintain productive and open lines of communication with Center Management, tenants, residents, shoppers, and vendors.

• Visit, inspect and communicate with residents and staff on a regular basis.

• Assist in overseeing all contracted service vendors at the site.

• Take an active role in weekly team meetings.

• Work with the Community Manager to conduct leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.

• Assist in sales outreach and customer retention programs.

• Work with Community Manager to ensure housekeeping is maintained and pleased with appearance of the center.

• Assist with resident requests within 24 hours and escalate as needed.

• Update resident directories and marketing signage as changes occur.

• Assist property management with any facility related problems by recommending vendors to assist residents within units.

• Assist in leasing goals by maintaining a safe, clean, and welcoming environment that enhances the resident experience and maintaining and improving retention rate.

• Assist with vendor relationships including independent contractors such as janitorial, parking lot sweeper, snow removal vendor, vending machine vendors, trash removal company, landscaping, etc.

• Reduce risk of accidents by monitoring property for safety violations and potential safety concerns and escalate when needed.

• Support in ensuring all residents adhere to residential policies in lease.

• Assist in maintaining the property to Tanger’s High Standards of Excellence to ensure a positive living experience for our residents while doing so within budget.

• Assist in scheduling apartment turnovers within a timely manner.

• Support in leasing apartments, respond to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared.

• Assist in monitoring direction of rental activity and all on-site sales, marketing outreach, and advertising plans.

• Assist in managing residential platforms such as apartments.com and LRO. 

• Assist in on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.

• Inspect apartments with the residents at move in/move out and complete all the necessary paperwork.

• Accurately process and report receipt of application fees, security deposits, rents and other fees.

• Learn and follow Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.

• Assist in delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.

• Assist in monitoring compliance and enforce Security/Safety Policies and Procedures to ensure a safe living environment. Report observed safety concerns to management.

• Assist Community Manager in review of Tanger security policies and procedures with contracted security and center staff. 

• Learn and ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe shopping and work environment.

COMPETENCIES:

• Ability to promote and enforce safety at all times, reporting potential safety issues or injuries immediately to management and be able to recognize potential parking lot hazards and unsafe conditions

• Ability to maintain accurate records

• Ability to maintain proper record keeping

• Ability to meet safety, cleanliness and service standards throughout the property

• Ability to observe conditions, follow established procedures, and escalate issues appropriately.

• Ability to maintain and service all inventoried equipment

• Ability to complete assigned tasks independently after training and seek guidance when needed.

• Ability to work flexible schedule to accommodate business needs, including holidays

• Ability to read and fully comprehend documents in English, such as: operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.

• Required to work weekends to ensure coverage during peak operational periods or as required by General Manager.

• Ability to read, write and comprehend the English language

• Adhere to Tanger’s Core Values: Integrity, Innovation, and Inclusion  

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent

• 2-3 years prior customer service, hospitality, or administrative experience

• Willingness to learn residential operations, leasing processes, and safety standards

• Possess and be able to maintain a valid driver’s license and clear driving record

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred

Experience the difference and be a part of our extraordinary team! 

EEO and E-verify

Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach, which includes policy development, training, goals, and targets, is aimed at fostering a fair, inclusive, collaborative, and innovative culture.

Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. 

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing:

[email protected].

All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.