GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.
Job Description:
The Community/Leasing Assistant reports to the Leasing Manager and serves as one of the primary contacts for residents on a daily basis as well as prospective residents looking to engage in a new lease. The Community/Leasing Assistant’s primary responsibilities include all elements related to community development and success, including but not limited to: communication to residents and prospective residents, handling walk in traffic, answering phones and emails, logging packages, touring, generating lease documents, signing and closing leases, and after-hours on-call rotation. In addition, the Community/Leasing Assistant will assist the Leasing Manager in coordinating resident activities, leasing activities, assist with turn and move-in, and maintain excellent resident relations through outstanding customer service. The Community/Leasing Assistant is also responsible for complying with all state, federal and/or local laws relating to Fair Housing. This is a part-time position.
Responsibilities:
- Maintain positive resident relations through outstanding service
- Participate in the daily operations of the property
- Process leases and accompanying paperwork
- Displaying high levels of service through email responses, social media outreach and phone communications
- Assist with leasing events and activities
- Participate in resident retention events and activities
- Actively participate in the GMHgo initiative
- Participate in after-hours on-call rotation
- Thorough knowledge of office applications and company policies
Characteristics and Qualifications:
- Customer service experience
- Outgoing, kind and generous personality, & an enthusiasm for service
- Active knowledge of online Social Media and social presence avenues
- Strong organizational and administrative abilities as well as, excellent communication and people skills
- A passion to serve residents, parents, vendors, and colleagues
Visit our new website https://www.gmhcommunities.com/
GMH Communities is an Equal Opportunity Employer
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Skills Required
- Customer service experience
- Knowledge of online social media and social presence platforms
- Strong organizational and administrative abilities
- Excellent communication and interpersonal skills
- Outgoing, kind, generous personality and enthusiasm for service
- Passion for serving residents, parents, vendors, and colleagues
- Knowledge of office applications and company policies
What We Do
GMH Associates is a multifaceted family office that invests in real estate assets and operating companies, building portfolios focused on growth and asset preservation. Its real estate business, GMH Communities, acquires, develops, and manages living communities across the United States. The firm also invests in companies with growth potential, seeking long-term ownership, attractive returns, and diversification through partnerships with experienced owners and managers.
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