Community Assistant - Regents West at 26th

• Employ thoughtful and careful consideration when making a commitment. 
• Take ownership of your commitment. 
• Follow through on promises consistently. 

• Be open and honest in all situations, especially when it’s difficult to be so. 
• Respect confidentiality and protect privacy. 
• Put other employees, residents, and investors before yourself. 
• Charge fair and appropriate fees to our investors. 

• Use honest, thoughtful, and specific communication. 
• Be responsible for how you are heard. 
• Be transparent and inclusive. 
• Share information timely and consistently. 
• Have empathy — search for the truth and be intentionally slow to understand. 

• Promote mindful spending. 
• Be efficient. 
• Be forward thinking. 
• Grow with courage. 
• Be team oriented. 

• Go above and beyond. 
• Get after it. 
• Hold yourself and each other accountable. 
• Inspect what you expect. 
• Communicate what matters most. 
• Delight the customer. 

CWS Apartment Homes is a successful and dynamic organization founded and maintained by passionate professionals. We love what we do and our mission is simple: To enhance lives…The CWS Way! We believe that every person we partner with should have an engaging and meaningful experience that inspires them to be and give their best. If you are ready to perform your best work now we would love to provide you the opportunity to become part of our team.

The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.

Essential Job Functions:

Leasing the community

• Prepare move-in packages and lease paperwork
• Walk units to confirm readiness
• Review lease and issue keys, gate cards, etc.

Positive resident satisfaction and retention

• Establish and maintain rapport with residents and act as a liaison between the residents and the staff
• Plan and implement social events for residents on a regular basis
• Assist residents with any issues or conflicts that may arise
• Participate in on-call program for after-hours resident emergencies

Marketing the community

• Participate in weekly staff marketing meetings
• Actively participate in the annual and semi-annual turn process
• Assist with marketing needs of the community

Administrative

• Maintain office supplies
• Assist with maintaining resident files and entering resident information into database

CWS Risk Management Program

• Attend and participate in regular CWS safety meetings
• Adhere to key control policy

Job Qualifications:

• General knowledge of student housing property management
• Strong verbal and written communication skills
• Able to adhere to a set and variable work schedule, including weekends and emergencies
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Own a valid driver’s license with good driving record and current automobile insurance
• Strong customer service orientation
• Basic internet, word processing, and spread sheet skills
• Able to perform work responsibilities at locations other than home property
• Able to travel within major metropolitan area and may be required to attend company functions in other cities
• High school diploma or GED
• Current lease onsite or lease no later than the next applicable lease term
• Must be an enrolled, degree-seeking student
• General knowledge of student housing property management

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.