CWS Purpose: “Enhancing Lives the CWS Way”
CWS Values:
Honoring Our Word
Do what you say you will do.
Ethical Dealings are Paramount
Do the right thing all the time, every time.
A Respect for People
Treat others the way you want to be treated.
Requirement for Profitability and Sustainability
Bring value to our employees, residents and investors in a company designed for the long term.
A Demand for Excellence with a Sense of Urgency
Be intentional. Be accurate. Be timely. CARE.
What’s Your Purpose?
What You Will Do
The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.
CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily.
Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities.
What Your Day Consists Of
Leasing the community
Prepare move-in packages and lease paperwork
Walk units to confirm readiness
Review lease and issue keys, gate cards, etc.
Positive resident satisfaction and retention
Establish and maintain rapport with residents and act as a liaison between the residents and the staff
Plan and implement social events for residents on a regular basis
Assist residents with any issues or conflicts that may arise
Participate in on-call program for after-hours resident emergencies
Marketing the community
Participate in weekly staff marketing meetings
Actively participate in the annual and semi-annual turn process
Assist with marketing needs of the community
Administrative
Maintain office supplies
Assist with maintaining resident files and entering resident information into database
CWS Risk Management Program
Attend and participate in regular CWS safety meetings
Adhere to key control policy
What You Bring To Us
General knowledge of student housing property management
Strong verbal and written communication skills
Able to adhere to a set and variable work schedule, including weekends and emergencies
Able to establish and maintain effective working relationships
Able to maintain a professional and ethical atmosphere
Own a valid driver’s license with good driving record and current automobile insurance
Strong customer service orientation
Basic internet, word processing, and spread sheet skills
Able to perform work responsibilities at locations other than home property
Able to travel within major metropolitan area and may be required to attend company functions in other cities
High school diploma or GED
Current lease onsite or lease no later than the next applicable lease term
Must be an enrolled, degree-seeking student
General knowledge of student housing property management
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.
Skills Required
- General knowledge of student housing property management
- Strong verbal and written communication skills
- Able to adhere to a set and variable work schedule, including weekends and emergencies
- Able to establish and maintain effective working relationships
- Able to maintain a professional and ethical atmosphere
- Valid driver's license with good driving record and current automobile insurance
- Strong customer service orientation
- Basic internet, word processing, and spreadsheet skills
- Able to perform work responsibilities at locations other than home property
- Able to travel within major metropolitan area and may be required to attend company functions in other cities
- High school diploma or GED
- Current lease onsite or lease no later than the next applicable lease term
- Must be an enrolled, degree-seeking student
What We Do
Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way.” From the minute you join the CWS family, as a resident or team member, you’ll experience the difference. How? We have a signature style which includes friendly team members, responsive service, well-designed floor plans, unique amenities, and spotless communities. We deliver on this by providing teams with the training they need and the perks, benefits, and balance they cannot live without
