BellaAge Hickory is seeking an energetic, outgoing, and relationship-focused professional to join our team. This role combines resident engagement, sales support, marketing support, customer service, and the ability to quickly assess situations, identify solutions, and ensure a positive outcomes to help create an exceptional experience for both current residents and prospective residents.
If you enjoy building relationships, hosting events, connecting with people, and being a community ambassador, we'd love to meet you.
Job Description
Resident Experience & Engagement
- Build meaningful relationships with residents and ensure they are happy, engaged, and thriving in our community.
- Help Lead and coordinate resident activities and programs.
- Work closely with residents and families to provide outstanding service and support.
Sales & Leasing Support
- Respond to web leads and conduct outbound follow-up calls with prospective residents and families.
- Welcome walk-in visitors and provide professional community tours.
- Clearly explain lease options, services, amenities, and community benefits.
- Assist prospective residents through the decision-making process and maintain regular follow-up communication.
Marketing & Events
- Help plan and execute marketing events, open houses, and community outreach activities.
- Ensure prospects and visitors have a warm, memorable experience at every event.
- Keep marketing materials stocked, organized, and up to date.
- Capture photos, stories, and content that can be shared with the marketing team for social media and promotional efforts.
- Collaborate with BellaAge Hickory team to create engaging experiences that showcase our community.
What We're Looking For
- A people person who loves engaging with others and building relationships.
- Strong communication and customer service skills.
- Comfortable speaking with prospects, giving tours, and discussing lease details.
- Organized, self-motivated, and detail oriented.
- Experience in hospitality, customer service, event planning, or marketing is preferred.
- Positive attitude, professional appearance, and a passion for helping people live their best lives.
Skills Required
- Strong communication skills
- Strong customer service skills
- Comfort speaking with prospects and giving tours
- Ability to discuss lease details
- Organization and attention to detail
- Self-motivated and positive attitude
- Professional appearance
- Experience in hospitality, customer service, event planning, or marketing
What We Do
Throughout North Carolina and Virginia, EveryAge is known as an "employer of choice." Our employees earn competitive wages, enjoy a robust benefits package, and build their careers by learning valuable skills from our experienced, professional staff. EveryAge is a Christian ministry committed to providing vibrant senior living opportunities, diverse programs of outreach, and compassionate healthcare services. We are fortunate to serve over 2700 older adults each year through 19 programs at locations across NC and VA. We employ over 1250 individuals. EveryAge communities include: • Continuing Care Retirement Communities (CCRCs) – Abernethy Laurels (Newton, NC), Piedmont Crossing (Thomasville, NC), Providence Place (High Point, NC), and Lake Prince Woods (Suffolk, VA) • Programs of All-inclusive Care for the Elderly (PACE) – Carolina SeniorCare (Lexington, NC), Carolina SeniorCare (New Bern, NC), and Elderhaus (Wilmington, NC) • Affordable Housing Communities (HUD 202) – Carolina Senior Living (Lexington, NC), Covenant Place (Chapel Hill, NC), Emmanuel's Place (Statesville, NC), Matthew's Place (Albemarle, NC), NOAH (New Bern, NC), St. Joseph's Place (Durham, NC), and The Willows (Burlington, NC) As a human services organization, EveryAge is committed to enriching lives by providing the right services, at the right time, in the right setting. Our growth is focused on providing quality services and creating opportunities for positive change in the areas we serve. To learn more about our organization, visit our website at www.EveryAge.org.
