Community Account Manager

Posted 8 Days Ago
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Brooklyn, NY
Hybrid
34K-56K Annually
5-7 Years Experience
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Where local is big time.
The Role
The Community Account Manager will manage a portfolio of multi-dwelling unit properties, focusing on increasing market share through customer acquisition, educating leasing staff, and maintaining relationships with property management to enhance service delivery. Responsibilities include achieving sales quotas, coordinating marketing events, and resolving service issues.
Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
As a Community Account Manager, you will be assigned a portfolio of muti-dwelling unit properties. The primary responsibility as CAM, is to grow and maintain market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. Additionally, our CAM, will develop and manage the onsite relationship with the leasing staff, to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Altice USA favorably against competitors and for contract renewals. In this role, you will be assigned new properties ensuring we maximize MDU new build customer penetration by working with onsite sales personnel and internal field operations to be "first to the door".
Responsibilities

  • Consistent achievement of monthly sales, revenue quotas and key performance indicators.
  • Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
  • Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
  • Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets.
  • Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
  • Timely tracking and reporting of all sales, events, visits, and property escalations.
  • Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
  • All other duties assigned by your supervisor.


#LI-AD1
Qualifications

  • 5+ years related experience.
  • Ability to travel up to 75%
  • Strong communication skills are a must.
  • Proficiency in Microsoft Excel and Office Suite programs is required.
  • Business Development experience with emphasis on new customer acquisition and relationship management.
  • Must be self-motivated and able to work independently.
  • Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
  • Strong people and relationship management skills.
  • Valid driver's license and driving record within Company standards.


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33,992.00 - $55,844.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Top Skills

Excel
Office
Salesforce

What the Team is Saying

Erin
Bobbie
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The Company
HQ: Long Island City, NY
9,000 Employees
Hybrid Workplace
Year Founded: 1973

What We Do

We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.

We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.

New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.

Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.

Why Work With Us

Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!

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Optimum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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