Communications Technical Writing and Editing Specialist II

Inside the Role

As a Technical Writer on a small, high-impact team, you will play a critical role in developing, managing, and maintaining accurate and user-friendly warranty documentation, service manuals, and technical communications for DTNA’s Warranty Department and our dealer network.
You will be responsible for organizing and updating technical content, translating complex concepts into easily understood materials, and proactively identifying opportunities to improve documentation efficiency and consistency across platforms. This position requires close collaboration with engineering, service, and product teams to gather technical information, ensure alignment with brand standards, and deliver clear, concise content that supports dealer serviceability and customer satisfaction.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

This posting is considering only current Aftermarket Group applicants in the CX team. For a limited time, some positions at DTNA will only be open to current department employees due to restructuring efforts across the organization. For specific questions, please contact your HR Business Partner.

What You Drive at DTNA

• Ability to write clear, concise, and accurate technical content for varied audiences.
• Skilled in working with subject matter experts (SMEs) to extract technical details.
• Strong content structuring, version control, and documentation lifecycle management.
• Effective cross-functional communication to bridge engineering, service, and dealer requirements.
• Precision in grammar, formatting, and technical accuracy.
• Comfortable using publishing tools, graphic software (e.g., Snagit, Visio), and collaboration platforms (e.g., SharePoint, Confluence).
• Ability to distill complex information and anticipate user needs or potential misunderstandings.

Knowledge You Should Bring

• Bachelor’s degree.
• 2 or more years of Technical Writing experience.
• 1 year of experience working with tools like Adobe FrameMaker, MadCap Flare, or XML-based systems.
• Understanding the basics of Mechanical, Electrical, and Software systems.
• Familiarity with industry standards such as DITA, ISO, Microsoft Manual of Style, or establishing department’s current standard.
• Basic understanding of warranty processes, policies, and terminology.
• Insight into how dealer networks operate and their documentation needs.

Exceptional Candidates Might Have

• Bachelors Degree in Technical Writing preferred.
• Background in cross functional project management.
• Experience publishing using Adobe FrameMaker.

#LI-LL1  #LI-Onsite

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.