Communications Specialist

Job Title: Communications Specialist

Location: Rochester, NY; Kirkwood, NY; Lancaster, NY; Orange, CT; Augusta, ME; Portland, ME; Boston, MA.

Work type: Office

Base Salary Range: $62,964 - $78,705

Job Summary

As a Customer Communications Specialist at Avangrid, you will be responsible for producing knowledgeable and engaging written content for customer communications across Avangrid Networks. This role will also manage individual projects and support the Customer Communications department through administrative functions. The ideal candidate will have strong foundational communication skills and digital communications experience, will be self-motivated, organized, and have a positive attitude with a willingness to learn.

Responsibilities

• Collaborate with others on Avangrid’s Customer Communications team to draft newsletters, alerts, on hold messages, text messages, talking points, fact sheets, customer letters, and more.

• Execute individual projects and programs. Collaborate with team members to ensure proper execution of programs or projects.

• Perform administrative support tasks such as supporting the procurement process, inputting data into our project management tool, and processing review comments.

• Respond to edits and changes from subject matter experts with flexibility, while maintaining quality and accuracy.

• Assist with communication reporting.

Required Qualifications

• BS/BA Degree + 3-5 years relevant experience; or equivalent combination of education and experience

• Strong MS Office proficiency (e.g. PowerPoint, Excel, Word, Teams, and Outlook).

• Demonstrated ability to write, edit and proofread to create high-quality communications content; strong writing and organizational skills are musts.

• Proven ability to develop content for digital channels, including (but not limited to) social media, text messages, web content, mobile alerts, etc.

• Ability to work independently and handle multiple priorities with attention to detail.

Preferred Qualifications

• Skills in Monday.com and Ziflow a plus.

• A team player able to work effectively and collaboratively.

• Strong problem-solving skills.

• Interpersonal communication skills with the ability to build relationships across teams.

Behavioral Competencies

• Develop self & others

• Empower to grow

• Collaborate and share

• Be a role model

• Focus to achieve results

• Be agile

#LI-NB1
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Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected]

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Renewables

Job Posting End Date:

March-12-2025