The Role
Operate the hospital communications center: answer and transfer calls, manage PBX/radio/paging and mass notification systems, monitor equipment alarms, alert response teams, maintain physician on-call schedules, and uphold confidentiality and customer service standards.
Summary Generated by Built In
Great people. Great careers.
Join the team at Great Plains Health, where you can be a part of something, well, great.
As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community.
Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day.
Join the team at Great Plains Health, where you can be a part of something, well, great.
Job Title:
Communications SpecialistCost Center:
Call CenterJob Description:
The communications specialist will know the capabilities and operation of the communications center at Great Plains Health.Essential Functions 1. Communicates effectively and openly in operations activities. Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers. Follows the customer service guidelines established by the organization. Fosters trust in relationships with workforce members. 2. Operates well in stressful situations. Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System. 3. Consistently demonstrates effective cooperative behavior with other members of the health care team. 4. Strictly abides by Confidentiality Guidelines and respects patient privacy. 5. Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms. 6. Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan. 7. Maintains Physician on-call schedules. 8. Creates, updates, documents and maintains physician contact preference information. 9. Answers phone calls. Transfers phone calls. 10. Communicates with every workforce member as necessary. 11. Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors.Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other.As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community.
Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day.
Skills Required
- Knowledge of communications center capabilities and operations
- Operate PBX telephone and call transfer systems
- Operate EMS radio systems and manage radio communications
- Manage voice, overhead, and digital paging systems
- Use Mass Notification System for alerts and notifications
- Monitor and respond to special equipment alarms (blood bank, pharmacy, medical gas)
- Alert and activate medical, security, and safety response teams (Code Blue, Code Pink, Trauma, Disaster, Fire/Bomb)
- Maintain and update physician on-call schedules and contact preferences
- Demonstrate effective communication, customer service, diplomacy, and teamwork
- Adhere to patient confidentiality and hospital policies and procedures
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The Company
What We Do
Great Plains Health is an independent nonprofit, fully accredited 116-bed regional referral center in North Platte, Nebraska. It serves west Nebraska, northern Kansas, and northern Colorado across a 34-county area. With nearly 100 physicians representing 30 specialties, the system provides advanced heart and vascular, cancer, orthopedic, women’s, trauma, neonatal, pediatric, adult, obstetric, and geriatric care.
