Communications Specialist (Hourly)

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Job Description Summary:

Job Description:

The social media specialist will support the college's Office of College Relations & Marketing to create and distribute engaging content in various formats across multiple social media channels to enhance the college's image and brand and engage with our multicultural audiences to drive digital follower expansion.

Description of Duties and Tasks

• Works with the Office of College Relations & Marketing to support the district’s social media presence.

• Attends campus activities and events to capture live social media content and optimize promotional opportunities for the college.

• Engages and builds ACC’s presence amongst the ACC and community-at-large by driving brand awareness and growing ACC’s reach to its multicultural audiences. 

• Assists in supporting the ACC District social media content calendar for all major platforms, curating content to each channel, following best practice guidelines. 

• Supports live events and conversations on social media platforms to facilitate engaging, two-way conversations.  

• Assists in creating original and engaging social media content that fits ACC’s mission and values. 

• Tracks emerging trends, communities, and platforms and recommends engagement where relevant for the department and college.

• Supports office activities and events in ways that can increase ACC awareness and user engagement (tabling, account takeovers, giveaway campaigns, contests, etc).

Knowledge

• Knowledge of major social media platforms, including but not limited to — X (Twitter), Facebook, Instagram, Reddit, and LinkedIn.

• Familiarity and working knowledge of social media efficiency tools.

• Demonstrate effective customer service and communication techniques. 

• Demonstrate proficiency in using current social media platforms, scheduling tools, graphic design applications, standard word processing, databases, and virtual platforms (such as Google Meet and Zoom).

• Maintain an adaptive & cooperative work schedule. 

• Represent the college with professionalism and diplomacy.

Skills

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Maintaining an established work schedule.

• Strong interpersonal and teamwork abilities.

• Effectively using strong interpersonal and communication skills, including tact and diplomacy.

• Effectively using organizational and planning skills.

• Entering data, maintaining files, and performing other clerical duties.

• Strong verbal and writing/grammatical skills, as well as the ability to present information and ideas logically and clearly; keen eye for detail.

• Effective customer orientation when working with a multicultural population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

• Use social media platforms and work with simple graphic design programs (primarily Canva).

Required Work Experience

• None

Other Requirements

• Reliable Transportation.

• Driving between ACC Campus locations will be required.

Physical Requirements

• Work is routinely performed in a standard campus, office, or similar environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

• Occasional lifting of objects up to 25 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$23.00/Hour

Up to 19 hours per week

Number of Openings:

Job Posting Close Date:

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [email protected] ). For an overview, see ACC's Clery Act website.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.