Communications Solution Analyst
Scope and Purpose of Position
The Communications Solution Analyst is responsible for supporting the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department. This role serves as a key liaison between customers and production operations to ensure communications are accurate, compliant, accessible, cost-effective, and delivered through the appropriate channels.
The Communications Solution Analyst will manage communication requirements, coordinate document updates, support communication platform initiatives, analyze communication performance, and help drive continuous improvement across both print and digital communication strategies.
Essential Functions
Communication Management & Analysis
Analyze and document business requirements for member, provider, client, and operational communications.
Coordinate the development, review, testing, and implementation of communication templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials.
Evaluate existing communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance.
Conduct impact assessments related to communication changes, regulatory updates, and client-specific requirements.
Maintain communication inventories, version controls, and governance documentation.
Communication Platform Support
Support communication platforms, Quadient Inspire
Collaborate with stakeholders to implement communication enhancements and template updates.
Participate in testing, validation, and production readiness reviews for communication changes.
Assist with document migration, template standardization, and communication modernization initiatives.
Compliance & Quality Assurance
Ensure communications comply with state, federal, CMS, HIPAA, ACA, accessibility, language, and client requirements.
Review documents for accuracy, branding, formatting, and regulatory adherence.
Support Section 508 accessibility reviews and remediation efforts.
Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders.
Experience, Education, and Certifications/Licenses:
Education
Bachelor's Degree
Required
Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field.
Equivalent work experience may be considered in lieu of education.
Experience
2 Years
Required
2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field.
Experience gathering business requirements and managing communication-related projects.
Experience coordinating work across a small team, project group, or operational workflow preferred.
Experience working with regulated communications preferred.
Preferred Qualifications
Experience with Quadient Inspire or similar customer communication management (CCM) platforms.
Healthcare, insurance, or regulated industry experience.
Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements.
Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.
Knowledge & Skills
Strong written and verbal communication skills.
Excellent analytical and problem-solving abilities.
Knowledge of document composition and communication management platforms.
Understanding of print and mail production processes.
Familiarity with healthcare communications, EOBs, notices, and regulated documents preferred.
Knowledge of accessibility standards (Section 508) and communication compliance requirements preferred.
Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio.
Experience with reporting and data analysis tools.
Licenses and Certifications
CBAP, CCBA
Preferred
Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.
Competencies
Communication Strategy
Business Analysis
Regulatory Compliance
Project Coordination
Process Improvement
Quality Assurance
Stakeholder Management
Analytical Thinking
Attention to Detail
Customer Focus
Collaboration and Teamwork
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.
Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members’ lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.
Our team is guided by core Leadership Principles—Perspective, Care, Drive, and Ownership—which shape how we work, lead, and grow together.
SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.
Versant Health provides vision care to 38 million members nationwide! To ensure your continued success we provide opportunities for advancement and development. Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family
We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.
This policy extends to all associates and to all aspects of the employment relationship. Any associate who violates this policy will be subject to disciplinary action up to and including termination
Skills Required
- Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field; equivalent work experience may substitute.
- 2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field.
- Experience gathering business requirements and managing communication-related projects.
- Strong written and verbal communication skills.
- Excellent analytical and problem-solving abilities.
- Knowledge of document composition and communication management platforms.
- Understanding of print and mail production processes.
- Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio.
- Experience with Quadient Inspire or a similar customer communication management platform.
- Experience coordinating work across a small team, project group, or operational workflow.
- Experience working with regulated communications.
- Healthcare, insurance, or regulated industry experience.
- Knowledge of CMS, HIPAA, ACA, and healthcare communication requirements.
- Certification in Business Analysis, such as CBAP or CCBA.
- Familiarity with healthcare communications, EOBs, notices, and regulated documents.
- Knowledge of Section 508 accessibility standards and communication compliance requirements.
- Experience with reporting and data analysis tools.
What We Do
Our purpose is grounded in the belief that when people can see everything, they hold the power to become anything they set their sights on—in their personal lives, in their communities, and in the world. Powered by Davis Vision and Superior Vision, we are one of the nation’s leading managed vision care companies. Learn more about our team, our expertise, and our commitment to serve.
