Communications Senior Manager (Hybrid)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:
The Senior Manager of Communications develops effective communication strategies that help internal and external stakeholders connect the dots between TruStage’s priorities, strategic investments, vision, mission and ambition. Through compelling storytelling and interpersonal connections, the Senior Manager of Communications inspires audiences to work together to create an engaging and inclusive workplace culture and achieve the company’s business goals. The position works in close alignment with executives and business unit leaders to develop and execute communication strategies, plans and programs that support business goals and drive alignment and engagement with stakeholders - helping to achieve the company’s purpose, deliver its strategies and live its brand principles and values as the organization continues its commitment to growth. 

Job Responsibilities:

• Ensure communications at the enterprise level consistently reflect business and cultural goals, TruStage’s purpose, principles and values and adhere to brand standards and key messaging platforms. Ensure communication strategies are forward-thinking, engaging, and support and enhance the company’s strategic direction.
• Develop comprehensive communications plans for enterprise efforts, ensuring strategy messaging and the TruStage voice is clearly and consistently communicated to all stakeholders. Ensure delivery of internal and external corporate communications (e.g., employee forums, external forums, media, social media) and enterprise communications to employees (e.g., internal announcements).
• Provide communications counsel to executive(s), senior leaders, and business leaders.
• Stay current on advances in communications techniques, audience insights and change management best practices to inform and inspire audiences to action.
• Enhance the TruStage image and reputation as an industry thought leader and employer focused on issues of relevance to TruStage and its stakeholders.
• Partner with marketing leaders to identify opportunities to develop and demonstrate thought leadership that supports and enhances the TruStage image and reputation. Develop and deliver strategies for engaging stakeholders.
• Build employee stories, customer testimonials and other compelling communications that enhance the company culture and express the TruStage difference.
• Responsible for communication plan development and execution supporting M&A, enterprise change management, complex social topics and crisis response within assigned business units and in support of the enterprise.
• Develop and execute comprehensive communications strategies for our advisor-facing channels, ensuring consistent messaging that drives engagement and business results
• Lead cross-functional collaboration with marketing, sales, business, product, and all customer-facing teams to create integrated campaigns that enable field teams to connect our enterprise strategy with client needs
• Establish and track measurement frameworks to assess effectiveness of advisor and client-facing field communications and optimize based on data insights
• Manage field-facing communication touchpoints including newsletters, webinars, conferences, digital platforms, and training materials
• Serve as a trusted advisor to C-suite executives, providing counsel on messaging, positioning, and communication approaches for high-stakes initiatives that impact field-facing employees
• Lead enterprise-wide communications initiatives that impact field-facing employees that require cross-functional collaboration and stakeholder alignment
• Provide communications expertise for product launches, regulatory updates, and market expansion initiatives
• Work closely with business development, product marketing, and sales enablement teams to support field-facing employees to drive adoption of innovative communication technologies and methodologies, including AI-enabled tools and digital platforms

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor's degree required
• 10+ years of progressive experience in corporate communications and marketing, with expertise spanning executive, internal, and business/field-facing audiences
• Demonstrated strong skills in storytelling, writing and editing clear, concise, and compelling materials, speeches, and briefs – quickly and under pressure
• Demonstrated success developing and executing successful communications strategies that deliver measurable business results
• Proven experience advising and supporting C-suite executives
• Exceptional strategic thinking abilities with experience leading enterprise-wide communications initiatives
• Exceptional relationship-building skills, including integrity, inclusiveness, empathy, courage, and collaboration.
• Expertise in change management and change communications
• Outstanding writing, messaging, and storytelling skills across multiple formats and channels
• Marketing expertise with understanding of campaign development, audience segmentation, and performance measurement
• Experience working in agile environments and managing complex, multi-stakeholder projects
• Collaborative leadership style with proven ability to influence cross-functional teams
• Proficiency with modern communications technologies, digital platforms, and emerging AI tools
• Demonstrated ability in developing and leading effective teams for desired performance

Preferred Qualifications:

List preferences to further screen candidate pool.

• Prefer 15+ years of progressive experience in corporate communications, with expertise spanning executive, internal, and business/field-facing audiences
• Strong background in regulated industries, such as financial services, insurance, or healthcare preferred
• ProSci certification

#LI-LT

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.