Communications Rep

11593 Advocate Illinois Masonic Medical Center - Communications

Full time

Yes

40

Typically, 10 to 6:30pm or 12noon till 8:30pm, Schedule changes every 4 weeks.

Rotating off days. Needed to cover all shifts when needed.

Major Responsibilities:

• Answer all incoming/internal calls on the Alcatel /AmCom Console. Direct calls to the appropriate department/individual.
  • 1)Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor panels and notify Security if necessary
  • 2)Page hospital personnel upon request; process meet-me page when needed. Overhead page to announce emergencies, codes, drills, etc. Exchange broken pagers as needed. Fully utilize IRM paging system to register physicians, page, and process codes
  • 3)Log and report trouble in the AmCom System. Contact supervisor if a service call is needed.
  • 4)Provide documentation on various logs, reports, projects, etc.
  • 5)Maintain personnel work schedule in a professional manner, covering absences when needed, arriving for scheduled shifts in a timely manner

Education/Experience Required:

• High school diploma or equivalent. 1-2 years office or switchboard experience.

Knowledge, Skills & Abilities Required:

• Ability to speak English fluently. Good communication skills. Good interpersonal skills.
• none

Physicial Requirements and Working Conditions:

• Ability to utilize information from board, screens, over-head monitors and alarm panels. Ability to document events/situations. Ability to work in a fast-paced environment. Ability to work weekends, holidays and flexible hours.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.