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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleCommunications Officer
LocationBeachwood
FacilityCleveland Clinic Administrative Campus
DepartmentPolice-Operations
Job CodeK15001
ShiftNights
Schedule6:00pm-6:00am
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.
A caregiver in this position works nights 6:00 p.m. – 6:00 a.m.
A caregiver who excels in this role will:
- Process incoming and outgoing communications in the Security Operations Center.
- Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
- Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
- Monitor and respond to all incoming alarm signals across multiple platforms.
- Receive and transmit all security/police multi-based radio, air transport and satellite communications.
- Process requests for classified data of caregivers, patients, and the public.
- Process code and medical emergency activations received from clinical caregivers and overhead page information.
- Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
- Draft and disseminate electronic notifications to internal stakeholders.
- Disseminate mass notification alerts to necessary caregivers during crisis situations.
- Perform clerical functions in the Security Operations Center.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field
- Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 40 pounds
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
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Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
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Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
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Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
