Communications Manager

Job Description

Who we're looking for

As a Communications Manager focusing on Internal Communications, you will lead initiatives that keep Zendesk’s global workforce informed, engaged, and aligned with the company’s mission and strategic priorities. You will be responsible for creating and delivering messages that inspire and connect employees to Zendesk’s vision, values, and goals. This role is essential in fostering a culture of transparency and collaboration, ensuring that employees are motivated and equipped to contribute to Zendesk’s success. You will work closely with senior leaders to deliver effective communications that drive employee engagement and alignment.

Zendesk is reshaping the future of customer experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that our external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you'll be doing

• Lead the development and execution of internal communication strategies that keep employees engaged, informed, and aligned with Zendesk’s mission.
• Collaborate with senior leaders to craft and deliver leadership communications that inspire and motivate employees across the globe.
• Manage internal communication channels, including company-wide announcements, newsletters, and employee engagement campaigns.
• Foster a culture of transparency and collaboration, ensuring consistent and open communication between leadership and employees.
• Measure the effectiveness of internal communications initiatives and continuously refine strategies to improve employee engagement and alignment.
• Support crisis communications, ensuring that employees are informed and aligned during high-stakes situations.
• Collaborate with the broader Communications and Social Impact team to ensure alignment across external and internal messaging.
• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

What you bring to the role

• 5+ years of experience in internal communications, employee engagement, or a related communications role.
• Proven success in crafting and delivering communications that align employees with company goals and culture.
• Strong project management skills, with the ability to manage multiple internal communications initiatives and deliver results in a fast-paced environment.
• Excellent writing and editing skills, with experience crafting employee communications, leadership updates, and engagement materials.
• Data-driven mindset, with experience measuring the effectiveness of internal communications campaigns and using insights to refine strategies.
• Collaborative and eager to expand into Public Relations, Analyst Relations, and Social Impact as part of career growth.

#LI-WO1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $106,000.00-$158,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.