Communications Specialist (Internal)

Reposted 3 Days Ago
Be an Early Applicant
2 Locations
Hybrid
Senior level
Information Technology • Manufacturing
The Role
Lead internal communications across Emma’s international organization, partnering with C-level leaders to translate strategic decisions into clear, structured messaging. Manage global communication channels and initiatives, including All Hands, and oversee the people survey from design through results communication. Identify patterns in employee feedback, improve communication systems, and ensure messages are accurate, emotionally considerate, and effectively cascaded across offices and regions.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.   

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us? 

 

About The Role: 
 
We are looking for an Internal Communications Manager to strengthen how information, decisions, and leadership intent flow across Emma. This role is about clarity, structure, and alignment - ensuring the right message reaches the right people, in the right way, especially in a fast-moving, international environment.

You'll report to our Head of Culture and work as a trusted partner to C-level leaders, translating strategic intent into clear, cascaded communication.

What You'll Do:

  • Serve as the communications right hand to C-level leaders on both ad-hoc and recurring internal messaging.
  • Translate strategic decisions into clear, structured, and cascaded communication across the organization.
  • Manage Emma's internal communication across multiple offices and regions: Frankfurt, Manila, Lisbon, and Mexico City.
  • Ensure communication is accurate and considers both informational and emotional impact.
  • Drive structure and execution across internal communications initiatives.
  • Own and improve key communication formats and channels, such as Emma's Global All Hands.
  • Own the people survey as a product - from design through to communication of results - and identify themes and patterns in qualitative feedback.

Who We're Looking For:

  • 6+ years of experience in an international environment where you owned structured communication or information management.
  • Proven track record of working directly with C-level stakeholders, drafting on their behalf, managing their messaging, earning their trust.
  • You can break down complex problems, identify patterns, and turn insights into clear, actionable steps.
  • You think in systems and structure, not just sentences and you want to own how communication works.
  • Excellent written and verbal communication skills in English; additional language is a plus given our international footprint.
  • You thrive in ambiguity and fast-moving environments, you don't wait for a perfect brief to deliver a sharp output.

What we offer:

  • The opportunity to work on challenging tasks that contribute to your professional growth.
  • Work independently and as part of a dedicated, international team.
  • 25 vacations days per year, with 1 extra day per year worked (until a limit of 30 days per year).
  • 22 remote days per quarter policy, with offices in Lisbon or Frankfurt. 
  • Work with and learn from experts in diverse fields.
  • Get to know your team members at our exciting company events.
  • Working from a pet-friendly office.

Become an Emmie 

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.  

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.   

Skills Required

  • 6+ years of experience in a scale-up or international environment owning structured communication or information management
  • Experience working directly with C-level stakeholders and drafting communications on their behalf
  • Ability to break down complex problems, identify patterns, and turn insights into actionable steps
  • Systems-oriented and structured approach to communication ownership
  • Excellent written and verbal English communication skills
  • Additional language skills
  • Ability to thrive in ambiguity and fast-moving environments
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The Company
HQ: Frankfurt am Main
1,398 Employees
Year Founded: 2013

What We Do

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age

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