Communications Engineer

About the job:

The Red Hat Information Technology (IT) team is looking for a Communications Engineer to join us in Pune, India. In this role, you will support mission-critical unified communication and collaboration services for Red Hat, including voice, video, chat, mail, and calendar systems. You’ll be responsible for communication standards development, implementation of best practices, project planning, management, and daily communications maintenance and support. As a Communications Engineer, you will identify, prioritize, and resolve critical communication and collaboration-related issues that impact business operations. In addition, you will proactively seek to communicate solutions to users and key stakeholders and highlight transitions to preferred emerging technologies that can be used to improve the overall health of the company’s communication and collaboration strategy.

What will you do:

• Provide Level 2 and 3 support for communications services for all enterprise business locations.

• Act as primary communications support contact for APAC region on the team.

• Act as subject matter expert for communications project activities and daily unified communications support

• Develop, communicate, and maintain communication standards, operating procedures and knowledge base articles to standardize processes and improve efficiency for all enterprise teams

• Work with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements

• Proactively communicate the status, plans of action, and resolutions of issues

• Monitor and report the performance of communications components against KPIs and take preemptive measures to minimize interruptions

• Identify opportunities and recommend solutions for improving the overall network health by assessing overall effectiveness and efficiency

• Evaluate new technologies and platforms to determine whether their applicability aligns with businesses needs

• Monitor communications network performance and troubleshoot problem areas as needed

• Act as point of contact for India DoT compliance audits.

What will you bring:

• Bachelor's degree in computer science, electrical engineering, or a related field

• 3+ years of experience working in unified communications, IT, and project and business process management

• Proven experience with network capacity planning, network security principles, and general network management best practices

• Excellent knowledge of one or more communication systems like RingCentral EX and Contact Center, Slack, Google Workspace, etc.

• Working technical knowledge of current network hardware, protocols, and internet standards, including SIP, TCP/IP, RTMP, DHCP, BOOTP, TLS, and XMPP

• Competence with testing tools and procedures for voice and data circuits

• IT Infrastructure Library (ITIL) experience

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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