At AustralianSuper, we truly care about our colleagues.
We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your new role
We have an opportunity for a Communications Consultant to join our Product & Service Communications team on an 8‑month maximum term contract.
Reporting to the Communications Manager – Retirement, this role is responsible for delivering clear, engaging and compliant member communications across a wide range of products and services. You will play a key role in simplifying complex information and enhancing member experience through high-quality, multi-channel communications.
In this role, you will:
- Develop and deliver end-to-end member communications across digital and print channels
- Translate complex, technical and legislative information into clear, engaging content
- Plan and execute communications supporting new products, services and member initiatives
- Manage multi-channel campaigns and lifecycle communications to support member retention and growth
- Produce and maintain content across websites, member portal, mobile app, emails, brochures and tools
- Partner with stakeholders to ensure communications are consistent, compliant and on brand
- Continuously improve communications using insights, data and member feedback
What you’ll need
- Strong written and verbal communication skills with the ability to simplify complex concepts
- Proven experience delivering end-to-end communications across multiple channels
- Ability to manage competing priorities and deliver high-quality work on time
- Willingness to adopt collaboration tools and incorporate AI capability into day-to-day activity
- Strong stakeholder management and collaboration skills
- High attention to detail with strong analytical and problem-solving capability
- Experience in financial services, superannuation or a regulated environment (preferred)
- Qualification in communications, marketing or a related field
Life at AustralianSuper
AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.
What’s next
Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.
Important Information
AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.
For information on how we handle personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
Australian or New Zealand citizenship or Australian permanent residency is required.
Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.
Skills Required
- Strong written and verbal communication skills with ability to simplify complex concepts
- Proven experience delivering end-to-end communications across multiple channels
- Ability to manage competing priorities and deliver high-quality work on time
- Willingness to adopt collaboration tools and incorporate AI capability into day-to-day activity
- Strong stakeholder management and collaboration skills
- High attention to detail with strong analytical and problem-solving capability
- Experience in financial services, superannuation or a regulated environment
- Qualification in communications, marketing or a related field
What We Do
AustralianSuper is for everyday Australians and businesses; we help invest members’ money to create the best possible retirement outcomes for members. More than 3 million members and 440,000 businesses trust us to invest more than AU$270 billion on their behalf. One in 8 working Australians are a member of AustralianSuper, the nation’s largest superannuation fund. Our size has given us the ability to leverage significant investment opportunities for long term performance and low fees that are passed on to our members. With services and advice that simplify super for business including a free clearing house, secure online transactions, dedicated relationship managers, education and help. It’s easy to see why we’ve been a top performing fund. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Reference to any awards and ratings are only one factor to be taken into account when choosing a super fund. The information posted by AustralianSuper may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.
