Communications and Knowledge Management (CKM) Manager [PR0003A]

Company Description

ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations.

Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/prosidian for more information.

Job Description

ProSidian Seeks a Communications and Knowledge Management (CKM) Manager (Time and Materials) in Mid Atlantic Washington Metropolitan Area (Northern Virginia | Washington DC | Maryland) to support an engagement for an independent agency of the United States Federal Govt. that is primarily responsible for administering civilian foreign aid and development assistance 

The ProSidian Engagement Team Members work to provide technical, management and program support services and deliverables supporting an international Economic Growth, Education and Environment (E3) Local Sustainability Institutional Support Contract (LS-ISC). Under this contract, The ProSidian Engagement Team provides staffing, institutional, operational, technical, and administrative support to “E3/LS” present and future programs, including long-term technical assistance (LTTA) and short-term technical assistance (STTA). ProSidian must provide these services in support of the E3/LS vision, development objective, and three Practice Areas (locally-led development | volunteerism | cooperative development).

CKM Manager shall work to support requirements for PR0003 Communications And Knowledge Management Support and work create, expand, disseminate, and support the application of evidence-based knowledge in three areas: (1) land tenure, property rights and resource governance; (2) urban development, urban-based programming, sustainable cities; and (3) locally-led development across all Agency areas of focus. This position will support Agency staff and the broader development community in the fields of research, communications, training, knowledge management, learning, and evaluation. The Communications and Knowledge Management (CKM) Manager provides guidance and support for all strategic communications and knowledge management activities. They will be responsible for implementing and carrying out assignments independently, while collaborating with clients, implementing partners, and Agency missions. 

The successful candidate will develop and implement innovative, creative, and effective ways to strategically capture and communicate locally owned and led development to ensure that assistance aligns with the priorities of local actors; is inclusive of marginalized populations; leverages local capacities and resources; and engages with local systems in ways that build upon and strength. This position also provides updates and technical knowledge, leverage good practices, and gather lessons learned – especially from mission programs.

The CKM Manager will work closely with other Engagement Team Members and Partners depending on the integrative nature of the communication products. This position will work with project staff to design communications strategies, ensure strong knowledge management across the project, and facilitate project learning. Communication activities will include the production of fact sheets, case studies, success stories, and other communication and outreach materials, conference support, and website content curation and management. Resources will be produced and distributed via a range of media (e.g., print, web, social media), and may require quick-turn-around activities or products.

• Advise and help conceptualize communication and outreach events (launch events, outreach efforts, communication strategies).
• Conduct knowledge management- and communication-related training for project staff.
• Coordinate project events both in DC and in countries to showcase project accomplishments
• Coordinate, oversee and review the development of communication products (i.e., fact sheets, case studies, success stories, reports and other publications).
• Develop communications products for both internal and external audiences
• Ensure compliance with the project's branding and marking plan
• Ensure that project documents follow Agency publication guidelines working with project staff who provide the technical writing and company publication staff who finalize the document
• Establish and implement a knowledge management plan and system that makes project documents accessible to internal and external audiences and facilities sharing of technical and administrative experiences
• Establish and implement a project communication strategy and plan
• Manage agreed upon budgets for each communication activity.
• Manage communication and outreach activities, working closely with a team of internal staff and external consultants to provide strategic direction for publications and launch events.
• Provide client support and coordinate closely with the Senior Communications Stakeholders.
• Provide strategic communications input in other task areas and project-wide conceptual conversations.
• Working collaboratively with project staff, the Knowledge Management and Communication Specialist will use knowledge management and communication to enhance the projects' strategic approach, project implementation, and learning.

Qualifications

The Communications and Knowledge Management (CKM) Manager shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: GS-13 Equivalent (e.g., program analyst, etc.): Master’s degree or equivalent from an accredited college or university in a relevant field with at least four years of experience relevant to international development, including at least one year of experience at the GS-12 equivalent level.

• Bachelors degree required; Masters degree preferred in a relevant field or related subject
• At least 4 years of experience providing communication and knowledge management expertise
• Ability to coordinate multiple projects simultaneously, work well under pressure and meet deadlines.
• Ability to travel domestically or internationally as necessary (approximately 25% time)
• Ability to work effectively both individually and as a member of a team.
• Candidate must have strong attention to detail and organizational skills.
• Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems.
• Demonstrated ability to work effectively in cross-cultural situations and developing country environments
• Demonstrated expertise in knowledge management, curation, and evidence aggregation.
• Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment.
• Excellent interpersonal skills, English verbal, written, editing, research, and verbal communication skills.
• Excellent project management and organizational skills.
• Experience related to communications activities and campaigns, including development of excellent collaborative working relationships with partners and other stakeholders.
• Experience with Adobe's creative suite Professional Skills
• Experience with advocacy, and behavior change, particularly in relation to international development.
• Experience with web communications (web sites, blogs, social media, etc.) with digital communications strategies involving social media
• Experience working on short- or long-term assignments overseas in a developing-country setting
• Experience working with USAID D.C.-based offices and missions, and other related international organizations.
• Familiarity with writing styles and approval processes in a large organization.
• International and/or development experience.
• Knowledge of global civilian foreign aid and development assistance programming
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

Experience in international development, including work with USAID, a USAID implementing partner, and/or a local organization. Strong preference to candidates that have spent meaningful time working in a developing country who understand such environments.

• Experience in international development or social change is a strong plus.
• Familiarity with community-led development is a strong plus.
• Exceptional communications skills, including in writing, graphic design, and public speaking/facilitation.
• Demonstrated experience in behavior change and social advocacy communication.
• Strong event coordination and logistics skills.
• Demonstrated experience in developing and facilitating adult learning programs.
• Demonstrated experience in developing programs to share information and knowledge that leads to learning and behavior change.

TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the Mid Atlantic Washington Metropolitan Area (Northern Virginia | Washington DC | Maryland)

• U.S. Citizenship Required
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.