ICF is currently seeking a Communication/Outreach Support Specialist to work on the OTIP/ORR Mission Support Project. The purpose of this project is to provide support to OTIP and ORR in meeting their mission goals. This support covers a variety of activities across multiple divisions within each federal program.
The Communication/Outreach Support Specialist will use his/her expertise to develop and implement communication and outreach strategies, develop communication materials, support crisis communication, and event planning and support.
The purpose of the Mission Support Project is to provide technical, acquisition, program management, administrative, and business support services to ORR and OTIP in order to meet ACF mission requirements.
The successful candidate will have a broad knowledge of communication and outreach strategies. The Communication and Engagement Support Specialist will report to a divisional or bureau lead for supervision and assignments.
Positions will be fully remote, onsite embedded in the client site, and hybrid.
Key Responsibilities:
ORR/OTIP Communication and Outreach Support Specialist responsibilities include:
- Developing and implementing cohesive communications and outreach strategies that are informed by agency mission, goals, and priorities.
- Supporting an array of communications solutions to facilitate outreach, education, and ongoing communication with identified internal and external audiences.
- Assisting federal staff in crisis communication efforts by researching and drafting accurate and timely responses to inquiries from the media or media statements for review and use by federal staff.
- Creating outreach and educational materials, press releases, newsletters, blogs, and social media posts based on a clear understanding of target audiences’ needs and preferences, using engaging and plain language, and are user-friendly and visually appealing, and follow digital and marketing writing best practices.
- Ensuring that deliverables meet all relevant federal and agency rules and standards including 508 Compliance and the Plain Writing Act of 2010.
- Assisting in drafting and circulating outreach materials for agency beneficiaries, grant recipients, and partners from the governmental, non-governmental, and private sectors.
- Supporting the ongoing engagement with agency beneficiaries and partners through in-person and remote events, working groups, and other mechanisms.
- Assisting in the development and publication of reports. This support includes but is not limited to, collection of internal and external information, research, writing, editing, formatting, and designing for website publication.
- Assisting federal staff in the planning and coordination of events. This support will include but is not limited to agenda development, logistics, scheduling, venue selection, speaker identification and coordination, and the development of promotional materials.
- Conducting post-event evaluations of events, including identifying challenges and successes and making recommendations for future improvement.
Basic Qualifications:
- Bachelor’s degree in social work, public administration, communications, public relations, or related field which requires an understanding of written communication. 3 years’ experience in a similar role can be substituted for the bachelor’s degree.
- A minimum 1-year experience developing communication packages, strategies, or plans for an organization or project.
- At least 1-year of experience supporting an ORR or OTIP program, grantee or federal agency.
Preferred Skills :
- 508 compliance skills.
- Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
- Working knowledge of the refugee, immigrant, and asylee challenges.
- Experience working for a refugee/migrant program.
- Experience in event planning and execution.
Professional Skills:
- Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
- Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
- Excellent verbal, interpersonal and written communication skills.
- Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy.
- Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$60,663.00 - $103,128.00
DC Remote Office (DC99)
What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.
Why Work With Us
At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th
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