Communications Technician I
Department:Security
Full Time/PRN:5p-5a
Job SummaryThe Communications Technician I is responsible for professionally handling incoming calls, monitoring security systems, dispatching personnel, and supporting emergency response operations. This role requires strong communication skills, attention to detail, and the ability to remain calm and courteous in high‑pressure situations.
Minimum QualificationsMust be at least 18 years of age; High school diploma or GED preferred; Ability to read, write, and understand verbal and written communications; Ability to multitask; Basic computer skills.
Essential Duties & ResponsibilitiesProcess all calls professionally and direct transfers appropriately; Dispatch security personnel as requested; Notify on‑call personnel as required and document notifications; Monitor CCTV cameras and distribute information appropriately; Demonstrate compassion, courtesy, and professionalism at all times; Actively listen and respond to customer concerns; Assist customers by answering questions or locating information; Maintain familiarity with emergency codes including Code Red, Code Black, Code Pink, Code Blue, and Missing Persons; Monitor emergency situations and update administration; Follow proper protocols related to CCTV monitoring; Focus on duties based on station assignment; Ensure overhead paging is clear and discernable; Use a pleasant and professional tone of voice.
All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.
3/2 split 5p-5a ; Mo, Tu, Fr, Sa, Su, We, Th
Skills Required
- At least 18 years of age
- High school diploma or GED
- Ability to read, write, and understand verbal and written communications
- Ability to multitask
- Basic computer skills
- Familiarity with emergency codes (Code Red, Code Black, Code Pink, Code Blue, Missing Persons)
What We Do
South Central Regional Medical Center is a 285-bed, public not-for-profit hospital located in Laurel, MS founded in 1952. The hospital primarily serves a 4-county area: Jones County, Jasper County, Wayne County and Smith County. The primary focus of the South Central Regional Medical Center Health System is to provide excellent healthcare services to the residents of South Central Mississippi and to improve the quality of life in the region. With more than 80 physicians on staff representing 28 medical specialties, South Central continues to meet the healthcare needs of a growing region. With over 2,100 employees throughout the health system, the highly skilled healthcare professionals work with cutting-edge technologies and offer the most modern diagnostic and treatment options.
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