Communication Media and Brand Officer

LOCATION: LAGOS

DEPARTMENT: BUSINESS DEVELOPMENT

Job Summary

Deliver clear, timely and credible communications that strengthen the Company's reputation, media presence and stakeholder understanding of .ng. The role centers on corporate writing, media relations, digital communications and brand consistency, supporting awareness and adoption initiatives with compelling content and publicity.

Key Duties and Responsibilities

Corporate communications and editorial delivery

 Implement approved communication plans and maintain a coordinated editorial calendar covering corporate news, education, stakeholder updates and key events.

 Draft and edit press releases, media statements, speeches, talking points, newsletters, articles, presentations and executive messages for approval.

 Translate technical and policy information into accurate, accessible content, validating facts with subject specialists before publication.

 Maintain consistent messaging, tone, brand standards and accessible content across channels; secure approvals and maintain version-controlled records.

Media relations and reputation

 Build and maintain an active media contact database and professional relationships with journalists covering technology, business, policy and the digital economy.

 Pitch relevant stories and coordinate interviews, press briefings, media enquiries and spokesperson under approved protocols.

 Monitor media coverage, public sentiment and emerging issues; promptly escalate reputational risks and prepare verified holding statements and response materials.

 Track the quality, relevance, accuracy and message inclusion of coverage; recommend opportunities to improve Company’s visibility and credibility.

Digital content and community engagement

 Manage approved website editorial updates, newsletters and social channels; create clear copy and coordinate graphics, photography, short videos and other multimedia.

 Respond to routine enquiries using approved guidance; route technical, policy or sensitive issues to the appropriate team and track follow-through.

 Use channel analytics, audience insights and content experiments to improve engagement, newsletter performance and visits to priority information pages.

 Apply appropriate consent, copyright, confidentiality and approval controls; verify AI-assisted content and protect sensitive information.

Event publicity and brand support

 Prepare communication and publicity plans for Company's events, stakeholder forums and initiatives, including media invitations, event briefs and post-event stories.

 Brief and coordinate creative, photography, video, print and media vendors; check deliverables against approved scope, brand standards, deadlines and budgets.

 Support Business Development with audience messaging and awareness content; provide monthly communication reports and recommendations grounded in results.

Key Performance Indicators: Performance Areas Performance Measures

Editorial delivery

At least 95% of approved content and communication outputs published by agreed deadlines; maintain an up-to-date rolling editorial calendar.

Content Quality and governance

100% of external corporate statements receive required approvals; document factual checks and sources; correct confirmed material errors promptly under the response protocol.

Media relations and coverage

Maintain and review the media database quarterly; track relevant earned coverage, message inclusion and interview opportunities against quarterly agreed targets.

Digital Engagement

Report monthly reach, engagement rate and priority-page referrals using consistent definitions; agree quarterly improvement targets after a baseline review.

Newsletter Effectiveness

Issue newsletters to schedule; track delivery, clicks, unsubscribes and audience growth, with quarterly improvement actions and consent controls.

Reputation Monitoring

Monitor priority channels each working day; escalate and verify high-risk issues within one hour of detection during agreed coverage periods, with a clear out-of-hours handoff.

Event Communication

100% of assigned major events have an approved publicity plan and spokesperson materials before delivery; submit coverage and lessons within five working days.

Vendor and Budget Control

At least 95% of commissioned outputs delivered to brief and deadline; expenditure within approved limits and monthly performance report submitted on time.

Person Specification

GENERAL EDUCATION

Bachelor’s degree in Mass Communication, Journalism, Public Relations, English, Communications or a related discipline. Strong writing and editorial evidence is essential.

 Strong use and management of social media platforms

Experience communicating technology, internet, policy or public-interest topics; established relevant media relationships; basic design, photography or short-video editing skills.

Skills and Competencies

Competencies Skills

Editorial judgement; accuracy and attention to detail; creativity; discretion; responsiveness; relationship building; collaboration; ownership and deadline discipline.

Excellent written and spoken English; interviewing and

storytelling; media pitching; copy editing and proofreading;

content planning; social listening; basic search

optimization; channel analytics; briefing and vendor

coordination.

Interested Candidates should send their CVs to [email protected] using COMM-NI-26 as the subject of the email