The Role
The Communications Manager will develop and implement internal communication strategies, manage events and programs, provide strategic guidance to leadership, and enhance employee engagement.
Summary Generated by Built In
The Communications Manager will lead the strategy, development, and execution of internal communications to enhance engagement, alignment, and connectivity across the organization. This role ensures team members are informed, inspired, and aligned with the company’s mission, goals, policies, and culture.
The Communications Manager will act as a strategic partner to executive leadership and senior leaders, driving initiatives that translate business strategies into compelling messaging and impactful programs. They will oversee and evolve internal communication platforms, implement best practices, and foster a culture of transparency and inclusivity. The ideal candidate is a creative leader, strategic thinker and strong storyteller that will be responsible for building and elevating the internal communications function, collaborating across teams to deliver consistent, high-impact communications, and contributing to the long-term success and cultural vibrancy of NRI.
Essential Duties
- Develop and implement comprehensive internal communication strategies and plans that drive team member engagement, strengthen culture, support organizational objectives, and promote the NRI brand.
- Lead the planning, execution, and management of communication events and programs, including leadership town halls, celebratory events, PR activities, and other brand initiatives.
- Provide strategic communications guidance to leadership teams, HR staff, and managers, ensuring alignment of messaging with company goals and values.
- Produce accurate, compelling, and editorially proficient written communications, including newsletters, talking points, presentations, intranet updates, and press releases.
- Manage the team member newsletter and develop engaging news stories, announcements, and features for the intranet and other communication channels.
- Oversee the creation and distribution of team member communications, ensuring consistency with organizational standards and branding.
- Partner with Communications Managers, HR leaders, Marketing, and cross-functional teams to align, support and reinforce communication strategies that enhance both internal engagement and external reputation.
- Consult and advise HR on strategies for effectively communicating policies, programs, and benefits to team members.
- Collaborate with Marketing, HR leaders, and Talent Acquisition to execute employer brand growth and development strategies that attract, engage, and retain top talent.
- Coordinate with Legal, Public Relations, and other internal teams to review and align team member communications with organizational standards and compliance requirements.
- Drive initiatives that navigate growth and organizational change while maintaining transparency and engagement.
- Represent senior management in their absence, ensuring continuity in messaging and decision-making.
- Foster a connected and inclusive culture by managing recognition programs, team member resource groups, and diversity and inclusion initiatives.
- Plan and manage internal events, including team member meetings, engagement programs, and special celebrations.
- Support leadership with messaging and logistics for high-impact team member-facing events.
- Design and implement internal communication programs, processes, and tools that adhere to organizational standards and best practices.
- Identify and incorporate communication trends to continuously evolve internal communications and improve team member engagement.
- Monitor and measure the impact of communication initiatives, using insights to refine strategies and achieve business goals.
Required Knowledge, Skills, and Abilities
- Bachelor’s degree in communications, Marketing, Journalism, Strategic Communication, or a related field.
- 7 – 9 years of experience in internal communications or a related field, with demonstrated success in strategic planning and project management.
- Outstanding oral and written communication skills, including exceptional grammar, editing, and storytelling abilities.
- Strong leadership and interpersonal skills with a proven ability to collaborate and build relationships across all levels of an organization.
- Advanced proficiency in managing multiple projects simultaneously while consistently delivering high-quality, on-time results.
- Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with team member engagement tools and platforms.
- Experience with Microsoft SharePoint and Viva Engage.
- Skills in photography, video production, and multimedia content creation.
- Familiarity with team member engagement platforms and survey tools.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
Top Skills
Microsoft Office Suite
Microsoft Sharepoint
Viva Engage
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The Company
What We Do
In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact.
When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change.
We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.
